NovostellaReviews of novostella.net

It took me seven emails to return simple lights. Novostella makes it extremely difficult to return something to deter the customer.

3 sets of lights all 3 defective and poor service.

We purchased lighting from this company almost 2 years ago and off the bat had a little trouble, but The company did their best to make things right. Now this is a positive they did a good job here regardless that their product had a flaw they did their best to try to rectify it. Well all that is out of the window now and I'll explain why. In our opinion this company is set to go out of business since they have so many discontinued products. Obviously that's not good for people that purchase products a year or so ago because their newer products cannot work with the older ones and they no longer sell the older one so you cannot add on. Dead end! Now they're newer product is a separate technology like Bluetooth compared to Wi-Fi and customers are tricked into thinking that they can control these only to find out you must purchase another hub from them to be able to. When you look these new products up on Amazon you get the yellow warning of frequently returned item. It's obvious why it's frequently returned because people cannot control it and they did not realize that they have to buy more devices to be able to much less if you read the reviews the distance of communication is almost non-existent with some stating they could literally be touching the device and not control it. We contact them directly to ask about why they discontinued or do not offer the very slightly older model to be able to add on to devices And I will tell you that it was absolutely the most unprofessional never answer a question dancing around it the whole time. This is why I'm telling you that our belief is that they'd be going out of business to go from the beginning of caring about customers to not even answering a question even after asking more than four times. I would stay clear of this brand since our experience has had problems from the beginning and their newer models are already known to be bad and you can know now that they don't care if you purchase previous products and want to add more lighting. Or just take Amazon's advice where when you look at the product it says frequently returned. You can also look through the reviews where customers state that support is almost non-existent which I didn't believe until I dealt with it "again" myself the "second" time. Ignoring questions and not getting back to us for many days, definitely not good.

Horrendous tracking! First it said ‘delivered’, now it says I’ll get 4/4/25, three weeks BEFORE it was ordered! Ridiculous. It was ordered nearly 3 weeks ago & nowhere in sight.

Did not honor their warranty. Wanted me to purchase a multi tester and check the power supply which was clearly dead.

taking too long, NO info in the tracking

Terrible company, who ignored my request to return four lights that were not the lights I ordered (I ordered six lights). I was forced to remove the charge through my credit card company, and will never do business with this awful company again. I will also warn other consumers about this fraudulent company!

While the lights are good when they work, they are not IP66-rated in any way. IP66 means the product can withstand a sustained high-pressure jet of water. These floodlights cannot withstand slight exposure to grass irrigation systems or rain. Water leaks into them, and they then trip the circuit breaker. Furthermore, customer service is abysmal, either through Amazon or directly through the Novostella website. Multiple attempts to contact Novostella have gone unanswered. I simply want to exercise my warranty and get replacement units for the ones that have leaked. I will then apply my own sealant to them to ensure they don't leak again. EDIT: In response to Novostella's comments, I have emailed my receipts at least four times to support at novostella.net and have sent numerous other emails, pretty much once every month for a year now. EDIT 2: In response to Novostella's comments, I have emailed my receipts more than half a dozen times, and have sent many more emails to their customer support, which have all gone unanswered. It's clear this company does not care about customer support or backing their products. EDIT 3 - 20/10/2025: STILL WAITING. I have sent a dozen emails, have sent proof of purchase more than half a dozen times, and all my emails are still going unanswered. Novatella.net is still selling lights, and Novastella products are still available on Amazon, so they appear to still be in business, but continue to ignore customers who have received defective products. This is shockingly poor customer service and product representation, and they should be sued out of existence.