NovostellaReviews of novostella.net

good service

I had a return and got a quick response and solution

They made sure that I was getting the party that I needed and found it for me even though the website showed it was out of stock. They shipped it quick and the power supply works perfect and my lights work again. Thank you so much

It took me seven emails to return simple lights. Novostella makes it extremely difficult to return something to deter the customer.

Awesome lights, quick shipping.

purchase was sent quickly, setup very easy. Love these lights.

After 5 years my lights began to flicker and became uncontrollable using the remote. I contacted Novostella to purchase a new remote—which seemed to be the issue. It was not so I continued to work with the firm and helped diagnose the issue. We probably exchanged 10 emails and videos until the problem was resolved. For a very small issue they were very cooperative in helping fix the problem.

I have ordered over 20 lights in the past and recently ordered some outdoor lights in white. The delivery driver left the package outside my gate and didn't use my gate code printed on the shipping label. Box had been crushed. Lights inside the box were very tangled and I was unable to sync them with my phone and wifi. Closer inspection looks like they had been installed. I wrote the company and rather then giving me an easy way to return them, they made it difficult. They want me to make a video and shoot pictures with a description of what was wrong. It's been two weeks and I haven't had time to deal with that. I'll most likely will trash them and never order from this company again. I work 60+ hours per week and don't have time to deal with this crap.