NovostellaReviews of novostella.net

I have ordered over 20 lights in the past and recently ordered some outdoor lights in white. The delivery driver left the package outside my gate and didn't use my gate code printed on the shipping label. Box had been crushed. Lights inside the box were very tangled and I was unable to sync them with my phone and wifi. Closer inspection looks like they had been installed. I wrote the company and rather then giving me an easy way to return them, they made it difficult. They want me to make a video and shoot pictures with a description of what was wrong. It's been two weeks and I haven't had time to deal with that. I'll most likely will trash them and never order from this company again. I work 60+ hours per week and don't have time to deal with this crap.

need the control box for strip lights never got a answer if you have it

Customer support is horrible at best. I have asked 2 questions, neither question has been answered or responded to. The lights itself are bright and beautiful as advertised. 1 major problem they come on at 3:01 am every morning unless I unplug them from the wall. I have downloaded the app trying to fix the problem didn't help. I even went 1 step farther I removed the battery from the remote and left it out and still didn't fix it. so unplug they go

I paid for expedited shipping and I was told it would be delivered in one to three days it wasn't delivered for 2 weeks. No one would give me an explanation why. But at least they shipped the right parts

Response to Emails on tech support, company emails in a timely fashion. Waiting 3 + days for a response is to long. Other than that I love your product.

Item shown in add is not what was delivered.

you need a extension cord for the control device so that another location can I put my strip light.

We bought an updated controller set for our led string - supposed to add wifi. The "manual" that came with the update did NOT have a link to the correct app - had to email novastella and it took them a week to respond. Light string is great!