Holly H.
Lights
I loved the lights but after almost a year one of the sets did not work. Very disappointed with them

👉💡Novostella offers high quality smart lighting technology products. Localized industrial design with humanized user experience. We are committed to creating stellar lighting experience for global families through our persistent innovation, devoted cra...
Novostella (novostella.net) has 205 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Holly H.
I loved the lights but after almost a year one of the sets did not work. Very disappointed with them
User S.
The light fixtures perform, lighting output wise, as expected but the Bluetooth and Hub applications do not. I had purchased three fixtures and connecting two out of the three to the phone took numerous attempts. Then after connecting the three, although they were supposedly mesh one fixture would not remain connected and was intermittent. Because of that I then set up the hub. It did connect to my router but again the connection to the fixtures was intermittent with one fixture or another falling offline. I use these for holidays. I would like to consider year round landscape lighting but I was very disappointed in how intermittent these new fixture were. I have two older model rgb floods and they work better under control than do these new model mesh Bluetooth.
Response from NovostellaNov 25, 2024
Thank you for sharing your detailed feedback on your recent experience with our light fixtures. We’re pleased to hear the lighting output met your expectations, but we’re sorry to learn about the challenges you faced with connectivity. We understand how frustrating it can be when the setup process and mesh functionality do not perform as smoothly as expected. Connectivity issues can sometimes arise due to interference or the environment, and we would love to help troubleshoot and ensure your lights perform consistently. Please reach out to our support team at [[email protected]] so we can provide personalized assistance. We’re confident we can work with you to address these concerns and make your experience better. Your satisfaction is very important to us, and we appreciate your feedback as it helps us improve our products and services. Thank you for giving us the opportunity to make things right.
Mick
You took £50:24 from my bank account and 4 days later I got a email from you informing me that I have a refund due to the lights I had ordered were not in stock.On checking my account I found my refund was £50:00,I assume the 24p is some sort of service charge and I would have been happy to wait untill you had the lights back in stock but was not offered that option .
Shelton B.
The lights are very nice. The only downside is that I was told I would receive a $10 discount on the second set that I ordered. The first set was not the set I was expecting but I had already cut that strand before I realized it was the wrong one.
Carl B.
Programming with weak or no wifi about impossible. programed in the house, installed outside and phone will not communicate.
Daniel K.
The strips are great but the flood shipped was used and another companies product ; I already started a case on this; update they have sent a replacement so changing star rating ;
Robert Veldkamp J.
Your website isn’t very clear as to which light packages do what. I was looking for the chasing lights and I ended up ordering the wrong light set. And considering I ordered them on Black Friday and now have to spend $50 more on the correct set I was less than please to see what I ordered wasn’t what I wanted.
Syed
Ordered led strip lights for my kitchen. About 105ft. I ordered continuous lights without the little led spots but received normal led light strip with 1cm gap between lights. Installled and it worked great. The product was either the wrong one sent or misleading advertising and pictures.