Noun Naturals Reviews | Read Customer Reviews of nounnaturals.com

Noun Naturals Reviews | Read Customer Reviews of nounnaturals.com

Noun Naturals reviews

200 approved reviews, newest moderated first

Ayaan
May 16, 2026
fast response from the team
before I did give them a 4 stars , due to delayed delivery but now am happy at least it arrived so I think they deserve it.
Response from Noun NaturalsJun 9, 2026
Thank you, Ayaan! We try (:
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Matthew D.
May 6, 2026
Ordered over a month ago and never…
Ordered over a month ago and never came. Got in contact to try get a refund and didn’t get a reply either. Do not purchase
Response from Noun NaturalsMay 20, 2026
Hey Matthew it's Steven brother. I didn't receive any emails from you in regards to your order. Can you please reach out to [email protected]? Thank you so much.
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Erick H.
May 2, 2026
Easy to order
Cheap natural
Response from Noun NaturalsMay 20, 2026
Hey Erick! Thanks for the review! Glad you found the natural products you've been looking for!
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BenjiYes
Apr 22, 2026
Order Never Sent
Ordered on the 26th of January and I have not even got the shipping information, it is the 22nd of April, I emailed them twice and they said the same answer. That they have got a bunch of new customers and they will pack delayed orders soon. But it has gone 3 months and no shipping yet. (It is June now, the order has been sent. However, it shouln't have taken 5 months.)
Response from Noun NaturalsJun 22, 2026
Hey Benji, we truly apologize for the delay on your order and understand the frustration this has caused. We're glad to share that our shipping issues have since been resolved. Please reach out to us at [email protected] so we can issue you store credit and ensure you're fully taken care of. Your patience means a lot to us, and we're committed to making this right.
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Tommy D.
Apr 19, 2026
I ordered 1 month ago
I ordered 1 month ago . Haven’t had any news about my order . I try to contact them on their email 2 weeks ago and no answers. The product seems really good its sad that i still dont receive it still .
Response from Noun NaturalsJun 9, 2026
Hi Tommy, We're sorry for the frustration and wanted to provide some additional context. After reviewing our records, we can see that we responded shortly after you contacted us and continued the conversation through a new email thread to provide updates on your order. We also see that your order was successfully delivered a few days after this review was posted. If for any reason you still have not received it, please reach out to us and we'll be happy to investigate further. As an apology for the delay and inconvenience, we've also refunded your shipping costs. We appreciate your patience and hope you're now enjoying your products.
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Samih H.
Apr 18, 2026
Noun
Issues initially with shipping but once they had sorted that out it arrived within a week. Products actually work doesn’t leave my hair feeling brittle like synthetic shampoos
Response from Noun NaturalsJun 9, 2026
We're sorry you're disappointed with your experience. After reviewing your order, we can confirm that the order was canceled in February and a full refund was issued at that time following your request. On April 18th, after receiving a further inquiry from you, we resent the refund confirmation to ensure you had a copy for your records. Because the order had been canceled and refunded, no shipment was dispatched. We understand how frustrating order and refund issues can be, and we're always happy to investigate any concerns directly. If you believe there is still an outstanding issue with your refund, please contact our support team with your order details and we'll be glad to assist further. The Noun Naturals Team
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Aamir N.
Apr 16, 2026
Great Customer Service
Great Customer Service, were very communicative when I reached out regarding shipping issues.
Response from Noun NaturalsJun 9, 2026
Hi Aamir, We understand your frustration and wanted to provide an update for anyone reading this review. After reviewing the order, we can confirm that it was shipped and successfully delivered before this review was posted. We recognize that delays can be frustrating, and we're sorry that your experience did not meet expectations. However, the information in this review no longer reflects the final outcome of the order.
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Edward S.
Apr 12, 2026
DO NOT BUY
Ordered 2 items on 24th of feb, currently 12th April still not arrived after it said it would take 10 business days maximum even after paying large shipping fees. Customer service is awful and give out generic responses when you inquire about the order after shipping updates stop. i'm not sure how it is if your in America but don't order if your from Europe as its basically a scam even after paying £80
Response from Noun NaturalsJun 9, 2026
We're sorry for the experience and would like to clarify what happened with your order. The UK and Europe are actually our second-largest market after the United States, and we successfully ship thousands of orders there. After reviewing your order, we can confirm that it was originally shipped on February 22. Unfortunately, the package never made it past the export process and became delayed before reaching its destination. Once the shipment was returned to us, we immediately sent a replacement order at no cost to you at the end of March. We also issued a refund as a goodwill gesture for the inconvenience. According to our records, the replacement shipment was successfully delivered. If for any reason you still have not received it, please contact our support team and we will investigate immediately. While UK deliveries typically arrive within 7-10 business days, customs and carrier issues can occasionally create delays outside of our control. In this case, we recognize the experience fell short of our standards, which is why we reshipped the order free of charge and provided a refund. Thank you for your patience.
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