NorthStar HomeReviews of northstarhome.com

2.9384 reviews
Home Improvements
545 E University Parkway Suite 500, Orem, Utah

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NorthStar Home

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About NorthStar Home

NorthStar Home is listed under Home Improvements in Orem, Utah.

NorthStar Home (northstarhome.com) has 384 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.

Also known as: northstarhome.com
Website: northstarhome.com
Category: Home Improvements
Location: Orem, Utah
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 51% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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NorthStar Home reviews

384 approved reviews, newest moderated first

LUCY A.
Jul 6, 2016
Don't believe what they tell you
They do not tell you the truth.
Response from NorthStar HomeJul 8, 2016
Lucy, that is not what we like to hear! Please call us at (800)775-7827 if you have any questions or need help.
George S.
Jul 6, 2016
Very Good
Quick Reponse
Response from NorthStar HomeJul 7, 2016
Thank you for your review, George! We are very happy we have been able to help you with any issues in a timely manner! We appreciate your business and please feel free to let us know if there is anything we can do for you in the future.
Sherry B.
Jul 6, 2016
Very good customer service.
No issues with the products at all. The people we have dealt with for the little issues we had at the beginning were amazing. They helped fix the faults as soon as they could.
Response from NorthStar HomeJul 7, 2016
Thank you for your great review, Sherry! We are very happy to hear you are happy with the products and service! We appreciate your business and please feel free to let us know if there is anything we can do for you in the future.
Abou Y.
Jul 6, 2016
Good service
If it continues this way, the service is great
Response from NorthStar HomeJul 7, 2016
Thank you for your great review, Abou! We are very happy to hear you have been happy with our service! We appreciate your business and please feel free to let us know if there is anything we can do for you in the future.
Larry M.
Jun 14, 2016
Unreliable service
Since system was installed I have had problems. The sky bell security camera has never worked properly. I have been locked out of my home because the system went offline and the security code would not grant access. Trouble calls are not answered in a timely matter. I will not renew my contract and advise others to be careful purchasing this system.
Response from NorthStar HomeJul 8, 2016
Larry, that is not what we like to hear! Please call us at (800)775-7827 and our Tech Support team can help you with any issues you are having.
Carol
Apr 25, 2016
Feeling safe.
I am glad that the NorthStar rep knocked on my door. I don't necessarily feel unsafe in my new home, but as a single woman, having a security system does help ease my mind quite a bit.
Response from NorthStar HomeApr 28, 2016
Thank you for your great review, Carol! We are very happy to hear you are feeling peace of mind with your NorthStar system! We appreciate your business and please feel free to let us know if there is anything we can do for you in the future.
Cassandra L.
Apr 25, 2016
Unhappy New Customer
My door bell has not worked since the system was installed. I've tried making appts., only for no one to show up. They said my 2nd month would be free. I now doubt even that is true and they suckered me into a 5 year contract. At this point, I would not recommend NorthStar to any of my neighbors because customer support is #1 and NorthStar you are slacking in this area. I live in Heritage Park behind Baybrook Mall. This is where NorthStar offered me a deal so I could represent them to my neighbors but they are not meeting my most immediate needs.
Response from NorthStar HomeApr 28, 2016
Cassandra, that is not what we like to hear! Someone from customer care should have already reached out to you, but if that's not the case, please send an email to [email protected] and we will get this resolved.
Cheryl
Apr 24, 2016
First Time Customer
I had not heard of NorthStar, but so far the service and equipment have been great. I replaced a standard number pad with a digital screen, much like a small tablet. I like the equipment and added features over my old system.
Response from NorthStar HomeApr 28, 2016
Thank you for your great review, Cheryl! We are very happy to hear you are liking the features of your NorthStar system! We appreciate your business and please feel free to let us know if there is anything we can do for you in the future.

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