NorthernknifeReviews of northernknife.com

Order knives on December 2 to have in time for a Christmas gift. The tracking doesn’t have it even close to getting to me by Christmas. I wrote to the contact info email and was never responded to. I’m very disappointed and this is very unprofessional and unacceptable.

Looks like I am experiencing the same issues as the last 10 reviews I read here. Order #451400 I ordered on 12/13 and still have no valid tracking info, all the emails since I ordered have removed the first number of my order number so I am glad I wrote it down before leaving the site! I was truly excited to give these to my son for Christmas and now I just want a refund.

I placed a substantial order on December 3, 2024, for a Christmas present, and to date, I still haven’t received it. Early last week, I reached out to your so-called “lovely” customer service department for assistance, only to be met with silence. It’s now been well over the promised 24-48 hours, and I’ve heard absolutely nothing back. To make matters worse, I was initially given the wrong order number and had to track down the correct one myself. No tracking number was ever provided, and the limited tracking information I managed to find is completely nonsensical. It’s frustrating and unacceptable. Thankfully, I paid through Klarna, so if the product doesn’t arrive by Christmas, at least you won’t have all of my money. At this point, if and when the package finally shows up, I’ll be refusing delivery altogether. Using the holidays as an excuse for delayed orders is tired and unprofessional. If there’s even the slightest chance an item won’t arrive on time, it’s your responsibility to communicate that upfront so customers can make informed decisions. You owe your customers transparency, respect, and reliability—none of which I’ve seen during this experience. ORDER # 435368 UPDATE: I Finally received the order! The knives are beautiful and sharp. The magnetic board was damaged. I contacted customer service. They replied promptly and asked if I wanted a refund or a new board. I chose the new board. They said they would keep me posted as to when it would be sent. I will post the final update once I receive the new board. FINAL UPDATE: I received the new magnetic board! A special thank you to Mary in customer service.

Received a confirmation email on 12/12. No order number listed on the email so I can’t track it. Have sent 3-4 emails for assistance and have not heard back yet. All I want is the order number so I can track it. At this point, I just want to know where it is so I can tell the recipient it will be late.

Ordered November 30 for Xmas. No knife and useless emails saying “your order is coming soon” - soon is when ?? I can’t even track it ! Made worse by the daily spam asking me to buy more !

I ordered knives for Christmas gifts on Dec. 5. I sent 2 emails with no response. Tracking system is useless as it shows the knives have been shipped to Chicago, IL then 11 days later they shipped to another city in Chicago. Knives are still sitting g in Chicago and will not arrive for Christmas. Spent close to $300 and have nothing. Order #437094

(12/28/24) Company did not ever try to contact me. I finally received an updated tracking number on Christmas Eve. Knives arrived today. The knives are nice, good quality but shadowed by the horrible customer service. Website shows company in Delaware USA, but shipping says it came from the UK. They promise 10 day shipping but it took a month and offered no communication. Christmas gift was late. Husband likes the knives upon first seeing them, hopefully quality and price prove to be worth the frustration. *(12/22/24) Why is Northern Knives quick to reply here but ignore repeated attempts from email and on their website? I just sent my final attempt message to them from their own “Contact us” page on their website with my order number, since they asked for it here and offered to look into it. I will update again based on that response, and it better not be an automated reply telling me to check the tracking (because it still hasn’t updated since 12/12). I would be impressed if they answer by giving me a phone number and an actual human to talk to. (12/21/24) Ordered Dec.1st and still no sign of product and absolutely no effort from customer service to reply to my messages or try to help. They do not answer phones or emails. Tracking stopped updating 10 days ago. Radio silence from this company, seems like a scam and now I will not have this gift for my husband for Christmas. Going to have to get my credit card company involved to cancel payment. Will be reporting fraud. Do not order from this company.

I'm about to dispute my charge with my bank if I don't hear something soon. I wished I had read these reviews before ordering. Seems like a scam. Order number: 54769