Shipped directly from beautiful Kentucky, your hand-forged knives arrive in just 2–5 days across the US (with express 2-Day shipping available for faster delivery).🇺🇸 --NorthernKnife proudly hand-forges every knife with premium materials and timeless craftsmanship. More than simple knives, we create masterpieces of design and quality that elevate your cooking experience forever.
Northernknife (northernknife.com) has 617 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
northernknife.com
Website
northernknife.com
Category
Bathroom & Kitchen
Location
Delaware, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 94% of reviews.
Latest
Most recent review: October 2026.
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Was gifted this kitchen knife in the Gunner series for my birthday. Looks nice. Balanced. Use; disappointed - every cut turns out half way through the cut. I thought it was me. Two other family members tried to get straight cuts and same results. Then to the cleaning - Can not air dry? Seriously? RUST?! Okay, so I dry it and hang it on my knife magnet. The wood handle holds moisture and I have rust near the handle. I have $3.00 scissors that don't rust when washed. For the $$, this product is extremely disappointing (and that's being kind).
MI
Misty
The knives are beautiful and very…
The knives are beautiful and very unique. However the customer service response is lack luster. I was missing 3 items ( shealths) in my order and I am currently still emailing back and forth to get this corrected. I feel like im being strung along when I have spent alot of money and now time trying to correct their mistake.
Response from NorthernknifeJul 13, 2026
Hello Misty,
We're sorry to hear about the missing sheaths and the back-and-forth — that's not the experience you deserve, especially after investing in our knives. We're escalating this internally to make sure your sheaths are sent out without any further delay. Please send your order number to [email protected] if you haven't already, and we'll get this resolved for you as quickly as possible. We appreciate your patience and we apologize for the inconvenience. Thank you for your feedback.
— The NorthernKnife Team
SL
Steve L.
Northern Knife is a US company…
Northern Knife is a US company marketing a knife that is produced in China and drop shipped to the buyer. This is a big reason it takes so long to receive the knife. LeeKnives is a manufacturer in China that will manufacture, put your label on it and drop ship.
The disappointing thing is Northern Knife out of Delaware (not Northern Knives from Alaska) is not truthfull in their model and they are not a Canadian company, money goes out of country. Hard to trace ownership.
This is not an American made Knife..
And if I done my research earlier I would not have purchased from this company and could have purchased direct from China bypassing the USA buisness.
This company is deceitful in their actions.
The knife is great Chinese manufacturing and quality but not Made in the USA :) ...
Response from NorthernknifeApr 22, 2026
Thank you for taking the time to share your thoughts. We want to clarify a few things — our knives are shipped directly from our warehouse in Kentucky, not drop shipped. That said, we understand that deliveries to Canada can sometimes take longer than expected, especially during the holiday season, and we apologize for any frustration the wait may have caused. NorthernKnife is a brand built around quality, design, and the experience we deliver to our customers. What we do stand behind is the quality of every knife that carries our name, and we're glad to hear you agree the knife itself is great. Thank you for your feedback.
— The NorthernKnife Team
TW
Tommy W.
Bought a set of knives on 12-20-2025…
Bought a set of knives on 12-20-2025 web site said 3-5 days started texting company on 29 and seven or eight text messages by the 1st of 2026 no answers took till around the ninth before knives arrived not sure why they say 3-5 days and it’s not like you can call no one answers the phone number knives look great we’re going to use them over the new year but had to use my old knives knives look great but have no used yet so that’s why I gave a 2 for service
Response from NorthernknifeJan 13, 2026
Thank you for taking the time to share your experience, and we’re truly sorry for the frustration caused by the delay and lack of response. The delivery time you experienced was due to the holiday season and an exceptional surge in demand, which also impacted our response times, and we sincerely apologize for that. We understand how disappointing it is when timelines don’t match what’s advertised, especially when there’s no easy way to reach someone.
We’ve taken the necessary measures to ensure this does not happen again in the future, including improving communication and delivery accuracy. We’re glad to hear the knives arrived safely and look great, and we hope they perform just as well as you start using them over the New Year. Thank you for your patience and for your honest feedback, it truly helps us improve. 🙏🔪
CH
Christie H.
I'm unable to get a response via email
I'm unable to get a response via email. Their phone number does not accept messages because voice mail is full. I've tried sending a contact message on their website but am not getting a response. The two addresses I have for them do not correspond with their name when I look them up. I don't know what to do! I need to return two knives for refund but don't have an address to send them to. I do have two other orders pending receipt. Anyone have a contact phone number or address?
Response from NorthernknifeJan 12, 2026
We’re truly sorry for the stress this has caused, this is absolutely not the experience we want for our customers. During peak periods our inbox and phone lines can unfortunately get overwhelmed, which can lead to delayed responses, and we sincerely apologize for that.
Please rest assured, you will be able to return the knives and receive your refund. The fastest way to resolve this is to contact our customer service again and include your order number(s) with the subject line ‘URGENT RETURN REQUEST’, our team will prioritize it immediately and provide you with the correct return address and instructions. The email is: [email protected]
We also want to reassure you that your pending orders are safe and tracked in our system. We’re very sorry for the lack of communication you experienced, and we appreciate your patience while we make this right for you. 🙏
RW
Robyn W.
Where is the customer service on these beautiful knives?
I was really excited to give these knives as gifts to my husband and a friend. I ordered 3 and the sheaths to go with the knives as an add on as I was paying. I found out that the knives were supposed to be delivered after Christmas but to my surprise they arrived on Christmas eve. The sheaths were not included in my order. I have written 3+ different emails and have received any response. I am wondering if I will ever get a response? I do, however, get multiple emails about giving a review so here I am. I think the knives are great, was excited about buying more in the future. But since there is no phone number and no response, I feel like there is no choice here. And its sad because everyone loves these knives! So 2 stars for the knives and zero stars for customer service. If I dont recieve an email back i will be contacting my credit card company, better business bureau and anywhere else I can find. Please send me my sheaths or a refund. Please work on your customer service!!!
Response from NorthernknifeJan 12, 2026
We’re truly sorry for the frustration this has caused, and we completely understand why you’re upset. This is not the experience we want for our customers, especially when you were excited to give these knives as gifts.
The issue you experienced with missing sheaths and delayed responses was due to the holiday season and an exceptional surge in demand, which unfortunately overwhelmed our support team at that time. That said, this does not excuse the lack of timely communication, and we sincerely apologize. We’ve since taken the necessary measures to ensure this does not happen again in the future.
Please rest assured, you will receive either the missing sheaths or a full refund, depending on your preference. If you contact our customer service again and reference this review along with your order number, your case will be prioritized immediately and resolved.
We truly appreciate your kind words about the knives themselves, and we’re very sorry that our customer service did not match the quality of the products. Thank you for bringing this to our attention, and we hope you’ll allow us the opportunity to make this right for you. 🙏🔪
CU
customer
Give yourself plenty of time with no communication
I order 2 knifes to get 2 free for Christmas presents. I got an email confirming the order and would get another for tracking when shipped. Never heard from you again. Sent 2 emails asking about the order with no response. Then got the orders on 12-24-25 but by then I didn't think they were going to come in so ordered from another company so I had gifts for Christmas.
Response from NorthernknifeJan 12, 2026
We’re truly sorry for the frustration and disappointment this caused, and we completely understand how stressful this must have been when ordering Christmas gifts. The lack of communication you experienced is not acceptable, and we sincerely apologize for that.
The delay and missed shipping updates were due to the holiday season and an exceptional surge in demand, which unfortunately impacted both processing times and customer support responsiveness. We know this doesn’t change the inconvenience it caused, especially since you had to place another order elsewhere to ensure you had gifts on time. We’ve since taken the necessary measures to ensure this does not happen again in the future.
We appreciate you acknowledging that the knives did arrive before Christmas, even though the uncertainty beforehand was frustrating. Your feedback is taken very seriously, and we’re sorry the experience didn’t meet expectations. Thank you for sharing this, it helps us improve moving forward. 🙏🔪
KG
Kim G.
Communication on the delivery of the…
Communication on the delivery of the night was terrible. I kept trying to contact them to ask them whether or not the night will be received by Christmas, but they never responded. As it was, it did arrive the night before Christmas, which was good, but I wish I didn’t have all the stress and trying to figure out if it was gonna make it. Because when I didn’t think it was, I purchased another knife from another company, which I totally would not have needed to do if they would’ve just communicated.
Response from NorthernknifeJan 13, 2026
Thank you for sharing your experience, and we’re truly sorry for the stress caused by the lack of communication around the delivery. We completely understand how important timing is, especially around Christmas, and we regret that you didn’t receive the reassurance you needed while waiting. We’re glad the knife did arrive in time, but we acknowledge that the uncertainty led to unnecessary worry and an extra purchase, which is not the experience we want for our customers.
Your feedback is very valuable and helps us improve our communication moving forward. Thank you for bringing this to our attention. 🔪✨
