NorthernknifeReviews of northernknife.com

They are a scam… please be careful if you are looking for a knife that is hand made and great quality this knife is not for you… I have sent many request asking how and where they are made and get ignored…

TERRIBLE CUSTOMER SERVICE & SHIPPING BUYER BEWARE. I purchased the BUY 2, Get 2 Free deal specially for the Feather knives. Those were the reason I placed the order. I received the two "free" knives, but still do not have the two knives I actually paid for. The shipping experience has been a complete mess. There is no reliable tracking information, and every time I reach out, I get another generic response about their "tracking system" having issues. The worst part? I was told I would be kept updated. I wasn't. I have repeatedly contacted them just to get information, only to receive nothing. And here's the kicker, these were purchased as a birthday gift. The birthday has already come and gone. shipping delays happen. Technology problems happen. What shouldn't happen is leaving a paying customer completely in the dark and then expecting them to keep patiently waiting while providing nothing but canned responses. I don't expect miracles. I expect the products I paid for, legitimate tracking information, and basic customer service. Still waiting on the knives I actually ordered. Based on this experience, I would think twice before ordering from this company.

I have had the worst customer service. I ordered knives a month ago. Needed for a special event. Still no knives. Trying to get a refund and no response to emails or phone aclls.

SHOCKING COMPANY TO DEAL WITH. Shipping extremely delayed and no accurate shipping tracking available. It’s been 3 weeks now and I still have no ETA of where my parcel is, no help available to locate the items after spending $500 on knives. I would not recommend this company based on my experience of poor customer service and inaccurate information provided online about their goods and services. I am now wondering if the knives are even good quality as I won’t be opening the boxes to check as I will be sending them straight back for a refund.

I ordered these at the start of the month because they were advertised as made by blacksmiths in australia and shipped within australia by australia post to arrive within 10 days. After 15 days my tracking finally initiated and indicated that they were being sent (most likely from a mass production factory) in China. Customer service never replies. Dispute raised. Do not buy this product.

Won’t respond to me about a non shipped knife. Have tried to contact them with zero success. The knives look to work well but not getting the most expensive knife in the group is a little frustrating.

I never received my product and was charged. You cannot reach their customer service over the phone. I recommend not buying from this company.

Order on 22 June. Have repeatedly chased but no response. No knife. Terrible service.