NorthernknifeReviews of northernknife.com

Complete fraud-Not only did I not receive the items, but the tracking information provided is fake AND my PayPal was set up for automatic payments. I have submitted claims with PayPal to hopefully reach a resolution/refund.

I paid for my order on 11/30, and now it is 1/1 with no knife in sight. The tracking is wonky, and they went a month before I got a response to my many, many emails. Supposedly it's still on its way, but I'll believe that when I see it. I order stuff online all the time, and I've never had anything this weird happen. Unprofessional at best, and a scam at worst. Editing to add: It did eventually show up. And it seems nice enough. But, it was still well past Christmas, and much longer than they said. Also, they ignored many, many emails, so, they are still quite unprofessional. I would 100% never order from them again.

I know that there is a lot of hate out there for Northern Knife, and rightly so, and believe me, I joined in. Mostly because of the tracking issues. However, I wanted to give a couple of tips so you can track your shipment properly. 1. When you go into Northern Knife to track, make sure that on the right hand side, you click expand details, to show the tracking number, especially if you are on your phone. They Juxi Express for their shipping, www dot juxiex dot com. I checked and they are a legit shipping company. And yes, they are in China, but, legit nonetheless. 2. When you get your JX tracking number, go to the Juxi website directly to track. It's going to be in Chinese. In Chrome, go to the three dots up in the right hand corner, click and then choose translate. You will be able to translate the page to English. You should see a box that says track, and it will take you to the query page. Click the box that says English to translate the page. 3. When you use the tracking tool, the result is going to give you the tracking info. You are going to see a number at the top called Channel Transfer Code. Copy that whole number, and put it in the USPS tracking system. It should give you your status with the USPS. I hope this helps anyone that is getting super frustrated. The customer service is very lacking and it took 2 emails + a threatening email to get them to talk to me, however, I don't wait well, so I figured it out for myself. My knives are due for delivery this Friday. Hope the husband like them.

I ordered December 3, and it arrived today, December 30th to Ohio. I, too, sent two emails trying to track the order and did not receive a response. I would never have ordered if I would have known it was from China. I will have Husband open when he gets home from work as it was a BD present for him.

Made my order in November. I still have not received my knives. Customer service has stopped responding back to me. Absolutely, the worst experience I have had with a company. Poor and incompetent management.

Update on 1/9/25. The company reached out and expressed their sincere apologies for the delayed shipment. The representative was kind and understanding of the frustration experienced throughout the process. They offered an additional item to make up for the wait time. I appreciate working with a company that is willing to listen. For this purpose I am changing my review. I ordered a set on 12/9. The payment was immediately processed but I have heard nothing else since. I have emailed the company several times with no response. At this point I'm assuming the entire company is a scam. Do not purchase from Northern Knife.

Seems like a scam. Have been waiting since early December. Tracking was provided but is very vague with no location. Other reviews on their instagram describe not being able to get in contact with customer service. I have 2 emails into them as well with no response. DISAPPOINTED BECAUSE THIS WAS A CHRISTMAS GIFT AND THIS IS A SCAM.

No way would I recommend this company. Ordered Dec. 6, today is Dec. 28 and still haven't received. All they do is say sorry, and can't tell you when it will get here from China which they don't say that's where's it coming from. Yes, they are made n China