Norelie UKReviews of norelie-uk.com

Response from Norelie UKApr 11, 2025

Hi Gillian, Thank you sincerely for sharing your experience with us. We're truly pleased to hear that both the compression ankle socks and the insoles have made such a positive difference in reducing your foot pain. It means a lot to us to know our products are helping you feel better day by day. We also appreciate your honest comment regarding the April Fool’s promotion. Your feedback is important, and we’ll take it into account as we plan future campaigns. Our goal is always to offer value while being thoughtful and respectful to all our customers. We remain committed to continuously improving our products and service, and it’s wonderful to have your trust and support. If there’s ever anything we can assist you with, please don’t hesitate to reach out. Regards, Norelie

Response from Norelie UKApr 11, 2025

Hi, Thank you so much for your kind feedback. We're truly glad to hear that you've had a positive experience with our customer service and that the ComfySole insoles are already feeling good after just a few days of use. Your satisfaction means a great deal to us, and we're always here if you have any questions or need further assistance. Regards, Norelie

Response from Norelie UKApr 9, 2025

Hi Lesley, Thank you so much for your wonderful feedback! We're thrilled to hear that the Norelie insoles have made such a positive impact on your sciatic pain and that you're enjoying comfort in your shoes. It's always rewarding to know our products are making a difference. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We're here to help! Regards, Norelie

Response from Norelie UKApr 6, 2025

Hi Khajj, Thank you for taking the time to share your feedback. I’m truly sorry for the confusion and frustration this experience has caused you. I completely understand your concerns regarding the origin and return process of your order. While we are a company based in the Netherlands, we operate multiple distribution centers and online stores across Europe. In some cases, our products are shipped from global fulfillment centers to ensure faster delivery and better stock availability. Regarding returns, I sincerely apologize that our current return facility is located in the U.S. At this time, we have only one centralized return center. However, we are actively working on establishing more accessible return options within Europe to make the process more convenient and cost-effective for our customers. Please rest assured that although some products may appear similar online, our items are uniquely designed by our in-house team and thoroughly tested for both comfort and performance. Quality is something we take very seriously, and we proudly stand behind the craftsmanship of our products. To help resolve this issue as quickly as possible, could you kindly provide your full name, order number, and preferred contact details? We will personally reach out to you and do everything we can to make things right. Once again, I sincerely apologize for the inconvenience and truly appreciate your patience and understanding. Warm regards, Norelie

Response from Norelie UKApr 3, 2025

Hi, I’m truly sorry for any confusion regarding our return process, and I completely understand your frustration. Please know that we are not forcing you to return the item to our U.S. facility—it’s simply the return location we have available at the moment. That being said, we absolutely don’t want you to feel stuck, and we do have alternative solutions that may work better for you. To sort this out as quickly as possible, could you kindly provide your complete order details? This way, we can review your case personally and find the best resolution for you right away. We appreciate your patience, and I want to assure you that we genuinely care about resolving this issue for you. Please let us know how you'd like to proceed, and we’ll take care of the rest. Regards, Norelie

Response from Norelie UKMar 23, 2025

Hi Jan, Thank you so much for sharing your experience with the Norelie knee massager! We completely understand your initial skepticism, but it’s fantastic to hear that it has made such a noticeable difference in your knee pain after just two weeks. Your feedback truly means a lot to us! We’re also glad that our customer support team could assist you with the instructions—we always strive to improve, so your input is invaluable. It’s great to hear that you would recommend it, and if you ever decide to get a second one, feel free to reach out—we’d be happy to help. Regards, Norelie

Response from Norelie UKMar 20, 2025

Hi Sage, Thank you for sharing your mother's experience with the knee massager! We're so glad to hear that she's feeling some relief and even able to walk without the frame for a few minutes—that’s a great step forward. Consistent use can often lead to even better results, so we hope she continues to find comfort and improvement. If you ever have any questions or need assistance, please don’t hesitate to reach out. Wishing your mother continued relief and mobility! Regards, Norelie

Response from Norelie UKMar 18, 2025

Hi, Thank you for your thoughtful feedback! We truly appreciate your recognition of our customer service, even in challenging situations. Our goal is always to provide the best support possible, and it’s wonderful to know that we could assist you. If you ever need anything in the future, please don’t hesitate to reach out. We’re always here to help!