Norelie UK Reviews | Read Customer Reviews of norelie-uk.com

Norelie UK Reviews | Read Customer Reviews of norelie-uk.com

Norelie UK reviews

Showing 6 reviews with 3 stars · Clear filters

Natalie D.
Jun 11, 2026
Disappointed with the ring but service was excellent
The ring arrived earlier than expected but unfortunately after less than a week of wearing it its turned my finger green! I am disappointed, however the customer services team (Kristeen) has been absolutely amazing! I contacted them to arrange a return and refund and explained the issue and she was fantastic and arranged a refund immediately. Thank you for so much for your help, I am gutted the ring didn't work but I cannot fault your service xx
Response from Norelie UKJun 15, 2026
Thank you for taking the time to share your experience. We're sorry to hear that the ring did not meet your expectations and that it caused discoloration after only a short period of wear. We completely understand your disappointment and appreciate you bringing this to our attention. That said, we're delighted to hear that Kristeen was able to assist you promptly and make the refund process as smooth as possible. Your kind words mean a great deal, and we will be sure to pass along your feedback to her. While we're saddened that the ring wasn't the right fit for you, we're grateful for the opportunity to assist and for your recognition of our customer service. Thank you again for your understanding and support.
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Jeremy E.
Nov 5, 2025
Norelie's delivery times
Norelie's delivery times remain excessively slow but their customer service response to my complaint has been good with a generous offer to reimburse payment whilst allowing me to keep the product . They have acknowledged that two weeks is too long to wait for relief when you are suffering from plantar fasciitis. I think they will now be clearer on their website about how very long their standard delivery currently takes and I hope I might have convinced them to move away from terrible couriers Evri to a more prompt and reliable service like Royal Mail
Response from Norelie UKNov 15, 2025
Thank you for your feedback. We reviewed your order and can confirm it was placed on October 14 and, according to tracking, delivered on October 29. We always aim to deliver as quickly as possible, but with international shipments, some delays are beyond our control. We truly apologize that your order wasn't delivered as early as we want it to be. We also saw that the wrong size was selected during checkout, and we've already processed a free reshipment for you in the correct size. We hope this helps make things right! – Norelie
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Dawn H.
Jul 29, 2025
Return Issues
If the product is perfect, then you are fine but if you need to return the product, it's a nightmare. We might be in the UK and getting the goods from the warehouse here but if you need to return, they don't want to talk to you and then when you do get a response and on the third email confirm that you wish to return the unopened package, the company want it returned to the USA!!!!! - at your expense (or you can just have a 50% refund). This is because the company do not have a returns department in Europe.
Response from Norelie UKJul 30, 2025
Hi Dawn, Thank you for your feedback. We're truly sorry for the frustration caused by the return process. We understand how inconvenient it is, especially with international returns, and we’re actively working on improving this experience. Your concerns are valid, and we appreciate you bringing them to our attention. Best regards, Norelie
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customer
Jul 29, 2025
difficult to contact customer service
Many weeks ago I ordered some insoles, which, on arrival I realised that I had not fully checked the order and it had the wrong size. Their UK website has customer services contacts and a 90 day no quibble returns policy. However I found it difficult to contact customer services but they quickly responded to a trust pilot review and eventually I have received a full refund. The important thing was NORELIE UK came good in the end. I would suggest they improve contact details and provide product return arrangements without recourse to customer services. I was recommended the insoles by a friend who swears by them, but since I never received my size I can not offer this review based on insole efficacy. Many thanks to Kristeen who finally resolved matters.
Response from Norelie UKJul 30, 2025
Hi there, Thank you for your message, and we sincerely apologize for the trouble you've had reaching us. We understand how frustrating this must be—especially after receiving the incorrect size and not hearing back. Please know that we’re looking into this urgently and will make things right. We truly appreciate your patience and for choosing to order directly from our site. Best regards, Norelie
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Jean J.
Sep 19, 2024
Quick delivery
These inner soles have made walking more pleasurable. I look forward to help with my bunions!
Response from Norelie UKSep 20, 2024
Hi, Thank you for your feedback. We’re glad to hear that the insoles have made walking more pleasurable for you! However, we understand your concerns regarding their effectiveness for bunions and the price comparison with other products on the market. While preferences can vary, we always strive to ensure that our items are of the highest quality. We genuinely appreciate your input and would be more than willing to discuss any misunderstandings or concerns you may have further. If you’d like to share more about your experience or if there’s anything specific you’d like to address, please don’t hesitate to reach out. Your satisfaction is important to us, and we’re here to help!
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Diana- S.
Aug 19, 2024
Customer service OK BUT DO THE PRODUCTS ACTUALLY WORK????
Everyone keeps on talking about the customer service completely ignoring the fact that they should be reviewing the products DO THEY WORK???????
Response from Norelie UKAug 20, 2024
Hi, I understand your concerns, and we appreciate your feedback. At Norelie, we are committed to being true to our word, ensuring that our products meet the highest standards of quality. We strive to provide not only excellent customer service but also products that deliver on their promises. What you see in our ads is indeed what you get. If you have any specific questions or need more information about our products, please don’t hesitate to reach out. We’re here to help and ensure your satisfaction.
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