Norelie UKReviews of norelie-uk.com

Response from Norelie UKJul 13, 2026

Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and sincerely apologize for the disappointment and inconvenience this has caused. We're very sorry that both your original VitalRing and the replacement experienced the same issue. This is certainly not the experience we want our customers to have. We would like to make things right. If you still have the item, we can offer you either a free replacement at no additional cost or a full refund once the item has been returned to our designated returns warehouse. If you would like to proceed with either option, please reply to your existing support email or contact us at [email protected] with your order details, and we'll be happy to assist you. We appreciate your feedback, as it helps us improve both our products and our service. Thank you for giving us the opportunity to resolve this for you.

Response from Norelie UKJun 10, 2026

Thank you for sharing your feedback. We are sorry to hear that the Vital Ring did not meet your expectations in terms of design, comfort, and overall quality. We understand your disappointment regarding the product's appearance and your concerns about the return process. While our customer service team aims to provide available resolution options in line with our policies, we appreciate that the return shipping costs and partial refund offer were not the outcome you had hoped for. We value all customer feedback, as it helps us identify areas where we can improve both our products and the customer experience. Your comments regarding the ring's design and comfort have been noted and will be shared with the relevant team. Thank you for taking the time to leave your review.

Response from Norelie UKApr 20, 2026

We’re really sorry to hear about your experience, and we completely understand how disappointing this must have been. This is certainly not the impression we want to leave, and your feedback has been taken very seriously. Our team will be reaching out to you directly to review your case in detail and work toward a resolution that feels fair and worthwhile for you. Our goal is to make this right in a way that’s straightforward and beneficial on your end, without adding any further inconvenience. We truly appreciate you bringing this to our attention and giving us the opportunity to improve your experience.

Response from Norelie UKOct 12, 2025

Thank you for your feedback. We understand your concerns and have reached out to you directly to resolve the issue. We’re committed to making this right. - Norelie

Response from Norelie UKAug 28, 2025

Hi Annie, Thank you for sharing your experience with us, and please accept my sincere apologies for the frustration this situation has caused you. I completely understand how disappointing this must have been, especially when you were only trying to return items that didn’t fit. It seems there has been a misunderstanding regarding our return conditions. I want to reassure you that we do have a straightforward return process, and it is never our intention to cause any inconvenience to our customers. We truly value your trust, and I’d like to personally help settle this matter for you. Could you kindly provide me with your order number and the details of the items you wish to return? With this information, I will make sure we resolve this quickly and directly with you. Once again, I am very sorry for the experience you had. Please know that your satisfaction is very important to us, and I want to make things right. I look forward to your reply so we can move forward together. Regards, Norelie

Response from Norelie UKAug 18, 2025

Hi Sue, Thank you so much for reaching out and for sharing your honest feedback. I’m truly sorry to hear about your experience and I completely understand how frustrating this must feel. I’d like to kindly clear up a little misunderstanding — while our insoles may look similar to those you’ve seen on Amazon, the materials and design we use are researched, developed, and sourced directly by us to ensure better durability, comfort, and long-term support. That said, I absolutely want to make sure you feel valued and taken care of. I’ve personally sent you an email to go through your order details and explore the best possible solution for you. Could you please check your inbox (and maybe the spam/junk folder, just in case) and get back to me there? Once we hear from you, we’ll do our best to get this sorted quickly. We really appreciate you giving us the chance to make this right, and I’m here to help every step of the way. Warm regards, Norelie

Response from Norelie UKAug 14, 2025

Hi Janine, I’m truly sorry for the frustration and disappointment you’ve experienced. I want to assure you that we are not a scam—we stand by our products and our commitments. All of our items have the necessary certifications and approvals from relevant agencies before they are released to the market. I’ve already asked our team to reach out to you directly so we can arrange your return in line with our 90-day policy and get this resolved for you as quickly as possible. Please check your inbox (and spam/junk folder just in case) so we can move forward and fix this together. Regards, Norelie