Norelie UKReviews of norelie-uk.com

Response from Norelie UKApr 22, 2025

Hi Juli, Thank you for bringing this to our attention. We’re truly sorry to hear about your experience — we completely understand your frustration and want to assure you that scamming customers is absolutely not something we tolerate or condone in any way. Your trust means everything to us, and it’s clear that your recent experience has fallen far short of what you deserve. We genuinely want to fix this for you. To move forward and properly investigate the issue, could you please send us your full name, email address used for the order, and your order number? Once we receive your details, we’ll immediately open an investigation to review what happened and provide you with the appropriate resolution. We appreciate your patience and hope you’ll give us the opportunity to make this right. Regards, Norelie

Response from Norelie UKApr 21, 2025

Hi Barry, Thank you so much for your lovely feedback! We're so happy to hear that your exchange was handled smoothly and that you received the correct size insoles so quickly. Mistakes can happen, and we're always here to make things right. It truly means a lot to us that you see us as a genuine company offering great customer service. In today’s fast-paced world, we’re committed to taking care of our customers with care and reliability. If there’s anything else we can do for you, don’t hesitate to reach out. Wishing you comfort and relief with your new insoles! Regards, Norelie

Response from Norelie UKApr 21, 2025

Hi Alice, Thank you so much for your kind words! We're thrilled to hear that your insoles are a perfect fit and that you've found them comfortable in all your trainers. It's especially great to know that they've made walking more pleasant for you—exactly what we hope to achieve with every pair. And thank you for placing your trust in us with not just one, but three pairs! If you ever need anything else or have any questions, we’re always here to help. Regards, Norelie

Response from Norelie UKApr 21, 2025

Hi Fred, Thank you for bringing this to our attention, and please accept our sincere apologies for the frustration and inconvenience you’ve experienced. We’re truly sorry to hear that the return process and order cancellation were not as smooth as you expected. While we do aim to have a straightforward and transparent process, we fully understand how upsetting it can be when things don’t go as planned—especially with unexpected return costs and partial refunds. We absolutely acknowledge your frustration, especially if there was any confusion regarding our return conditions. Your experience matters to us, and we want to make things right. Please know that a member of our team will be reaching out to you directly to go over your order details and provide a proper resolution. We want to ensure everything is clear, fair, and handled with the care you deserve. Once again, we're truly sorry for the trouble you've had, and we thank you for your patience as we work to resolve this personally for you. Regards, Norelie

Response from Norelie UKApr 21, 2025

Hi Rex, Thank you so much for your lovely message! We're delighted to hear that our team was able to quickly assist you with the size correction. It’s always our goal to make the process as smooth and hassle-free as possible. We truly appreciate your kind words about our customer service—it means a lot to us. Now we’re just as excited as you are for your order to arrive, and we sincerely hope the products meet (or even exceed!) your expectations. If there’s anything else you need in the meantime, feel free to reach out. We're always here to help. Regards, Norelie

Response from Norelie UKApr 20, 2025

Hi Stevie, Thank you so much for your lovely message! We’re truly happy to hear that you had such a positive experience with our support team. It’s always our goal to make things as smooth and pleasant as possible, and we're so glad we could quickly help you with the size correction. Your kind words and support mean a lot to us! If you ever need anything else, we’re just an email away. Regards, Norelie

Response from Norelie UKApr 16, 2025

Hi Alan, Thank you so much for your lovely message! We're absolutely delighted to hear that our customer care team was able to assist you so quickly and effectively. Providing prompt and helpful service is something we truly value, and it's wonderful to know we were able to resolve your query within minutes. Your kind words mean a lot to us! If there's ever anything else we can do for you, please don’t hesitate to reach out—we’re always happy to help. Regards, Norelie

Response from Norelie UKApr 15, 2025

Hi Dottie, Thank you so much for taking the time to share your positive experience with us. We’re truly glad to hear that our team was able to assist you promptly and that the replacement process was straightforward and hassle-free. Your satisfaction is very important to us, and we’re grateful for your kind words about our service. Knowing that you will shop with confidence at Norelie again means a great deal to us. If there’s anything else we can do for you in the future, please don’t hesitate to reach out. Regards, Norelie