Norelie UK Reviews | Read Customer Reviews of norelie-uk.com

Norelie UK Reviews | Read Customer Reviews of norelie-uk.com

Norelie UK reviews

372 approved reviews, newest moderated first

AndylGB
Mar 3, 2025
I ordered a pair of knee support/pads…
I ordered a pair of knee support/pads for my painful knees on 4th February at a reduced cost of £50 pair.They took approx 3 weeks to arrive but once I got in touch with the customer support team they took over and kept me in informed all the way until delivery and as a thankyou for being patient,they sent me another pair free of charge.Exceptional customer service!Although the design is exactly the same as cheaper Chinese pads I've bought,the Norelie one are much better made,better materials and more comfortable,well worth the extra money.I play a lot of sport and these pads make life easier,i may well order the knee massage and light treatment when there's a special offer on.Well done Norelie
Response from Norelie UKMar 3, 2025
Hi, Thank you for your wonderful feedback! We’re delighted to hear that you had a great experience with our customer support team and that you’re happy with the quality and comfort of our knee supports. It’s great to know they’re making a difference for you in sports and daily life. We truly appreciate your support and look forward to assisting you again—hopefully with a great offer on the knee massager and light treatment in the future!
Report
Sue L.
Mar 3, 2025
I ordered the 3 in 1 knee massager for my husband…
I ordered the 3 in 1 knee massager for my husband as he has an arthritic knee and I was wanting this to work for him. It was dispatched and I was tracking it but Evri just stopped showing any movement. After a few days I contacted them and eventually they told me they had "lost" it. I had contacted Norelie and once it was established that Evri had lost the parcel Norelie sent a new one and tracked it all the way. I received the parcel with a damaged box but the massager was unharmed. My husband is a man of few words but has been using it 3 or 4 times a day and says it is good. He obviously gets relief from it and walks the dogs now without the pronounced limp so it is working.
Response from Norelie UKMar 3, 2025
Hi, Thank you for your feedback! We're glad to hear that the knee massager is helping your husband and providing relief. It’s great to know he is able to walk more comfortably now. We also appreciate you bringing the delivery issue and the damaged box to our attention. While we strive to ensure all packages arrive in perfect condition, bulk shipments handled by couriers can sometimes be challenging to control. However, we will take note of your feedback and ensure that future orders undergo careful quality checks before dispatch. If you need any further assistance, feel free to reach out.
Report
Mr R.
Mar 3, 2025
Provided a lot of relief and comfort…
Provided a lot of relief and comfort for my knee. Very satisfied with the product.
Response from Norelie UKMar 3, 2025
Hi, Thank you for your positive feedback! We're glad to hear that the product has provided relief and comfort for your knee. Your satisfaction means a lot to us!
Report
Patricia C.
Feb 28, 2025
Advice needed
I've not purchased any yet, but I have a couple of questions. Must the insoles be warn 24/7 or can you have a rest from them. I've also read they can cause a lot of pain in the calf muscles Patti
Response from Norelie UKFeb 28, 2025
Hi, Thank you for reaching out and for your interest in our insoles! We truly appreciate your questions. You don’t need to wear the insoles 24/7—it's perfectly fine to take breaks from them. When starting out, we actually recommend wearing them gradually to allow your feet to adjust. Some people may experience mild discomfort, including calf muscle strain, especially if their feet and legs are not used to the added support. This usually improves as your muscles adapt. If you have any specific concerns about comfort or fit, feel free to let us know—we’d be happy to assist you further!
Report
John P.
Feb 26, 2025
What's there to add to a 5 Star rating !
What's there to add to a 5 Star rating !
Response from Norelie UKFeb 26, 2025
Hi, Thank you for your fantastic 5-star rating! Your support and satisfaction mean the world to us. We're delighted to know that you had such a great experience with our product/service. If you ever need anything, we're always here to help. Enjoy!
Report
Cindy. W.
Feb 24, 2025
My husband and i both have plantar and…
My husband and i both have plantar and the insoles are excellent
Response from Norelie UKFeb 24, 2025
Hi, Thank you for sharing your experience! We’re so happy to hear that both you and your husband find the insoles excellent for plantar support. It’s wonderful to know they are making a difference for you both. If you ever need anything else, feel free to reach out. Wishing you continued comfort with every step!
Report
Brian S.
Feb 20, 2025
I had lost my order number and the…
I had lost my order number and the support team found it for me. And they were charming.
Response from Norelie UKFeb 20, 2025
Hi, Thank you for your lovely feedback! We’re delighted to hear that our support team could assist you in finding your order number and that you had a positive experience with us. Your kind words mean a lot, and we’re always here to help with anything you need. If there’s anything else we can do for you, please don’t hesitate to reach out. We appreciate your support and look forward to serving you again!
Report
John W.
Feb 20, 2025
I was originally unhappy with my…
I was originally unhappy with my compression socks which were far smaller than stated .I received a full refund after I complained.thanks
Response from Norelie UKFeb 20, 2025
Hi, Thank you for sharing your experience with us. We’re glad to hear that your concern was resolved and that you received a full refund. Your feedback is greatly appreciated, and we’re always here to ensure your satisfaction. If there’s anything else we can assist you with, please don’t hesitate to reach out. We value your trust and look forward to serving you again in the future.
Report