Norelie UKReviews of norelie-uk.com

Response from Norelie UKJun 10, 2026

Thank you for sharing your feedback. We're sorry to hear that the ring did not meet your expectations in terms of appearance or results. We appreciate your acknowledgment of our customer service team's responsiveness, though we regret that the resolution offered did not leave you fully satisfied. We understand how disappointing it can be when a product doesn't match your expectations or deliver the benefits you were hoping for. Customer feedback is invaluable to us, and we will share your comments with our product team as we continuously work to improve both our products and customer experience. Thank you for giving the product a fair trial and for taking the time to share your experience.

Response from Norelie UKAug 14, 2025

Hi Mrs. Cattanach, I’m so sorry to hear about your experience, and I want you to know we’re genuinely concerned about what happened. Your safety is important to us, and we take this kind of feedback very seriously. I’ve already asked one of our team members to reach out to you directly so we can discuss this in detail and work on resolving the issue for you right away. Regards, Norelie

Response from Norelie UKMay 1, 2025

Hi David, Thank you for your kind message! We're glad to hear that your order issue was resolved quickly and appreciate your patience as you await your delivery. It means a lot to us that you’ve recognized the quality of our service—we truly hope the items meet (or exceed!) your expectations as well. If there's anything else we can assist you with in the meantime, please don’t hesitate to reach out. Regards, Norelie

Response from Norelie UKDec 16, 2024

Hi Nick, Thank you for sharing your experience with us. I’m sorry to hear that the Norelie Comfysole inserts didn’t work as expected for your Morton’s Neuroma, and I completely understand your concerns with the refund process. We aim to provide high-quality products and services, and it’s disappointing to hear that your experience didn’t meet our usual standards. Please know that we take your feedback seriously, and we are reviewing your case to ensure we address the situation appropriately. If you’d like, a member of our team can reach out to discuss this further and help explore any other options we might be able to offer. Thank you again for bringing this to our attention, and we hope to find a resolution that works for you. Best regards, Norelie

Response from Norelie UKDec 9, 2024

Hi Pat, Thank you for reaching out, and I’m sorry for the delay you experienced – this is definitely not the level of service we want to provide. We’ve had some delays recently due to product availability, but rest assured everything is being taken care of. I’m glad to hear your insoles arrived and that you’re happy with them! I’ve checked your order, and everything seems to be in order now. Just to make sure, someone from our team will get in touch with you to confirm that everything is sorted out. Thank you again for your patience, and if you have any more questions or concerns, feel free to reach out! Best regards, Norelie

Response from Norelie UKOct 15, 2024

Hi, Thank you for reaching out and sharing your experience. I sincerely apologize for the inconvenience you've encountered in obtaining a full refund for the product that did not suit your condition. Your feedback is important to us, and we will take note of it as we strive to improve our services. Once you provide your information, we will make it a priority to contact you directly and work towards a suitable resolution. Your satisfaction is our top priority, and we appreciate your patience as we address this matter. Thank you for giving us the opportunity to make things right.

Response from Norelie UKOct 15, 2024

Hi, Thank you for reaching out and sharing your concerns. I sincerely apologize for your disappointment with the quality of the insoles. We value your feedback and want to assure you that we take these matters seriously. Please note that our products are originally designed in Europe, and we strive to maintain high quality standards. We will investigate this issue further, as we do not tolerate poor quality in our products. Your experience is important to us, and we appreciate your understanding as we work to address this situation. If you have any further questions or need assistance, please don't hesitate to reach out.

Response from Norelie UKSep 18, 2024

Hi, Thank you for sharing your feedback. We sincerely apologize for your experience with our insoles and for any disappointment caused. We understand that individual experiences can vary, and we respect your perspective. We strive to maintain high standards and ensure that our products meet customer expectations. To address your concerns, we will be reaching out to you directly to provide a resolution. Your satisfaction is important to us, and we want to make things right. Thank you for giving us the opportunity to resolve this matter. Please expect our contact soon.