Norelie UKReviews of norelie-uk.com

Response from Norelie UKJul 16, 2026

Thank you for taking the time to share your feedback. We're pleased to hear that you received a prompt response from our support team. We understand that what matters most is resolving the issue, and we're committed to doing everything we can to make that happen. We appreciate your patience while the solution is being carried out, and we hope it meets your expectations. If you have any questions or need further assistance in the meantime, please don't hesitate to reach out—we're always here to help.

Response from Norelie UKSep 17, 2025

Thank you for your feedback—we’re truly sorry for the frustration caused. We understand your concerns and want to make this right. Please check your email, as we’ve sent you a message with a proposed resolution. We’re here to help and hope to turn your experience around. - Norelie UK Team

Response from Norelie UKJun 26, 2025

Hi Helen, Thank you so much for your kind words and understanding! We're truly grateful for your patience while we worked to resolve the issue with the unsolicited emails. It means a lot to us that you recognized our efforts, and we're glad we could make things right. If there’s anything else we can do for you, please don’t hesitate to reach out—we’re always here to help. Regards, Norelie

Response from Norelie UKMay 5, 2025

Hi Zvonimir, Thank you so much for your kind words and for taking the time to share your experience with us. I'm truly glad to hear that you received prompt support when you needed advice, and that we were able to quickly resolve the issue with your order. I also want to sincerely thank you for your continued trust in us — not only using the Norelie socks yourself but also recommending them to a loved one. That really means a lot. Regarding the delivery: I completely understand your concern. You've opted for fast shipping (3–5 working days), and it's absolutely fair to expect that timeframe to be respected. I want to assure you that your feedback has been heard. We're actively working on improving our delivery process and are currently in the final stages of partnering with more efficient couriers to ensure faster and more reliable shipping going forward. We value you not just as a customer, but as part of the community that helps us improve. If there’s anything else I can personally assist you with while you wait, please don’t hesitate to reach out. Regards, Norelie

Response from Norelie UKMar 3, 2025

Hi, Thank you for your wonderful feedback! We’re delighted to hear that you had a great experience with our customer support team and that you’re happy with the quality and comfort of our knee supports. It’s great to know they’re making a difference for you in sports and daily life. We truly appreciate your support and look forward to assisting you again—hopefully with a great offer on the knee massager and light treatment in the future!

Response from Norelie UKMar 3, 2025

Hi, Thank you for your feedback! We're glad to hear that the knee massager is helping your husband and providing relief. It’s great to know he is able to walk more comfortably now. We also appreciate you bringing the delivery issue and the damaged box to our attention. While we strive to ensure all packages arrive in perfect condition, bulk shipments handled by couriers can sometimes be challenging to control. However, we will take note of your feedback and ensure that future orders undergo careful quality checks before dispatch. If you need any further assistance, feel free to reach out.

Response from Norelie UKFeb 20, 2025

Hi, Thank you for sharing your experience with us. We’re glad to hear that your concern was resolved and that you received a full refund. Your feedback is greatly appreciated, and we’re always here to ensure your satisfaction. If there’s anything else we can assist you with, please don’t hesitate to reach out. We value your trust and look forward to serving you again in the future.

Response from Norelie UKFeb 11, 2025

Hi, Thank you for your kind words! We’re delighted to hear that you’re happy with the product and that it was worth the wait. We truly appreciate your patience and will take note of the shipping timeframe to improve our service. If you ever need anything, please don’t hesitate to reach out. Wishing you all the best!