Norelie UK Reviews | Read Customer Reviews of norelie-uk.com

Norelie UK Reviews | Read Customer Reviews of norelie-uk.com

Norelie UK reviews

372 approved reviews, newest moderated first

Nick
May 11, 2025
Norelie did exactly what they promised…
Norelie did exactly what they promised to do and when it turned out I had ordered a size too small there was no quibble at all and fresh insoles were despatched without delay.
Response from Norelie UKMay 12, 2025
Hi Nick, Thank you so much for your kind words! We're delighted to hear that your experience with Norelie met your expectations and that the replacement insoles were delivered without delay. It’s always our goal to make the process smooth and hassle-free, and we're so pleased we could resolve the sizing issue quickly for you. If there’s anything else you need, please don’t hesitate to reach out — we're always happy to help. Regards, Norelie
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Tillie N.
May 9, 2025
I ordered two pair of shoes from this…
Reply to your request. I ordered two pairs of shoes, one in pink size 6 and a blue pair in size 10. The order #1641 confirmed on April 28. The blue shoes were probably a size 7 and the pink ones did not fit my foot well I thought I was ordering Skechers but the name on the shoe was Champion, that's all I can tell you, certainly would be nice if you could do something, Iam a senior 91 yrs old and this does not look good for your company. The reason this message is late is because I found your reply in trash
Response from Norelie UKMay 12, 2025
Hi Tillie, Thank you for bringing this to our attention, and please accept our sincerest apologies for the inconvenience you’ve experienced. We’re truly sorry to hear that you received the wrong shoe size and were informed that no return was possible — especially if the error was on our end. That’s certainly not the experience we want for our customers, and we’d really like the chance to make this right for you. To help us investigate and provide the correct resolution, could you please send us your full name, order number, and the details of the item you received? Once we have this information, we’ll take immediate steps to resolve the issue for you. Thank you for your patience, and we look forward to sorting this out as quickly as possible. Regards, Norelie
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Philip B.
May 8, 2025
Excellent service
Excellent service following an incorrect order. All resolved without any fuss and to my satisfaction .
Response from Norelie UKMay 12, 2025
Hi Philip, Thank you so much for your kind words! We're delighted to hear that everything was resolved smoothly and to your satisfaction. Your feedback means a lot to us, and we're always here if you need anything further. Regards, Norelie
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Kurt Albert S.
May 6, 2025
Das Unternehmen kommuniziert offen und transparent.
Ich habe leider Einlagesohlen in der falschen Grösse bestellt. Der Betrag wurde mir problemlos rückerstattet (4211660539). Ich habe darauf neue Einlagesohlen bestellt (421166 053). Diese sind unterdessen bei mir angekommen. Ich bin begeistert von ihrem Produkt. Die Sohlen passen in alle meine Schuhe. Meine Fussschmerzen sind Vergangenheit. Sobald ich die Rückerstattung erhalte, werde ich zwei weitere Sohlen in Auftrag geben.
Response from Norelie UKMay 7, 2025
Hallo Kurt, es freut uns zu hören, dass die Rückerstattung für die Einlegesohlen in der falschen Größe (Bestellung: 4211660539) reibungslos abgewickelt wurde - das ist genau die Art von Service, die wir bieten möchten. Es freut uns auch zu hören, dass Ihre neue Bestellung (421166053) bereits auf dem Weg ist und am 8. Mai eintreffen wird! Was die zu kleinen Einlegesohlen betrifft, so müssen Sie diese nicht zurückschicken. Sie können sie gerne an jemanden weitergeben, der sie gut gebrauchen kann. Wir vertrauen da auf Ihr Urteilsvermögen. Nochmals vielen Dank für Ihre freundlichen Worte und dass Sie sich für uns entschieden haben. Wenn Sie die neuen Einlegesohlen ausprobiert haben, würden wir uns freuen, wenn Sie uns Ihre Meinung mitteilen. Und wenn Sie sich entschließen, zwei weitere Einlagen zu bestellen, stehen wir Ihnen bei jedem Schritt zur Seite. Mit freundlichen Grüßen, Norelie
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Steve C.
May 6, 2025
Great customer service
From ordering I received a fast delivery updated every step Slight issue when items arrived but delt with very quickly and professionally Excellent service
Response from Norelie UKMay 7, 2025
Hi Steve, Thank you so much for taking the time to share your experience with us! We're delighted to hear that your order was delivered promptly and that you appreciated the updates throughout the process. While we're sorry to hear there was a slight issue upon arrival, we're very glad to know it was resolved quickly and to your satisfaction. Your kind words truly mean a lot to us. Excellent service is what we always strive for, and your feedback reassures us that we’re on the right track. If there’s anything more we can do for you, please don’t hesitate to reach out. We're always here to help. Regards, Norelie
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Brian H.
May 5, 2025
Excellent Customer Service
When I received my order confirmation, I noticed that somehow, the wrong shoe size was on it. I immediately contacted customer services, who responded almost immediately, and put into action, a resolution to correct the order to the size that I needed. Customer services cannot be faulted, it's just a pity that other companies, who shall remain unnamed, leave a lot to be desired in their lack of communications. The service from this company Norelie UK are highly recommended.
Response from Norelie UKMay 6, 2025
Hi Brian, Thank you so much for your thoughtful feedback — it truly made our day! We’re so glad to hear that our customer service team was able to quickly resolve the shoe size issue and make sure you got exactly what you needed. Mistakes can happen, but how they’re handled makes all the difference, and we're happy we could turn things around for you swiftly. Your kind words and recommendation mean a great deal to us. We’re proud to serve you and always here if you need anything further. Regards, Norelie
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Raimo Y.
May 5, 2025
Hyvä palvelu ja laadukasta tavaraa
Hyvä palvelu ja laadukasta tavaraa, tilausten toimitus sujuvaa.
Response from Norelie UKMay 6, 2025
Hei, Kiitos paljon ystävällisistä sanoistasi! Olemme todella iloisia kuullessamme, että olit tyytyväinen sekä palveluumme että tilauksesi laatuun. Meille merkitsee paljon tieto siitä, että kaikki sujui ongelmitta - juuri tällaisen kokemuksen haluamme antaa jokaiselle asiakkaalle. Jos joskus tarvitset jotain tai sinulla on kysyttävää tulevaisuudessa, olemme aina täällä sinua varten. Terveisin, Norelie
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Klant
May 4, 2025
Terugbetaling van 30% op mijn gekochte product!
Op 1 mei bestelde ik na veel twijfelen de Neck Releaser via Norelie. Op 2 mei stuurde Norelie me een mail dat ze 30% korting gaven op gans hun assortiment. Dit vond ik niet kunnen. Waarna ik een mail stuurde naar Norelie dat ik op 1 mei hun Neck Releaser had besteld en ze s anderdaags 30% op al hun producten Vandaag 4 mei krijg ik een mail van Norelie met hun excuses en ze handmatig de 30% op de gekochte Neck Releaser zullen terug storten aan mij. En inderdaad al een mail gekregen van Paypal dat ik een terugstorting heb ontvangen van Norelie Dit vind ik meer dan klantvriendelijkheid!!! Top van Norelie
Response from Norelie UKMay 5, 2025
Hallo, Hartelijk dank voor je attente bericht - ik ben echt blij om te horen dat alles naar tevredenheid is opgelost! Het betekent heel veel voor ons dat je, ondanks je aanvankelijke aarzeling, toch besloot om de Neck Releaser te proberen en ik ben heel blij dat we het goed konden maken toen de timing van onze korting oneerlijk voelde. Uw begrip en geduld worden echt gewaardeerd en ik ben blij dat de terugbetaling van 30% soepel is verlopen via PayPal. Bij Norelie geven we echt prioriteit aan onze klanten - niet alleen in woorden, maar door daden. Uw feedback bevestigt dat we op de goede weg zijn, en het moedigt ons aan om een stap verder te gaan. Bedankt dat u ons die kans geeft. Met vriendelijke groet, Norelie
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