Lynn L.
Would not recommend
Would not recommend. Poor customer service and FALSE ADVERTISING. they say a guide will be included as well as a free gift. No guide no free gift. Hard to use WITH NO GUIDE! I contacted them and they said it is a digital guide, I don't have a printer so asked for a copy to be sent they said no. The "free gift" is a coupon to buy more products. Returning is not really an option that is feasible. They make it very difficult and no guarantee after you pay for return shipping that a refund will ever even be issued. Its truly disappointing and very bad form! Not a company that seems to care about their customers. Buy with caution.
Response from Nordic StretchAug 19, 2026
Thank you for the honest feedback, Lynn, and I'm sorry this has left you feeling let down. You're right that the guide and gift are digital rather than printed, and I take the point that this should be clearer before purchase. That's been passed on internally. On the printed copy: we don't produce one, so it wasn't something we could send. There's also a free video at nordicstretch.com/pages/how-to-use if reading from a screen isn't ideal. On returns, refunds are processed within 7 business days of the parcel arriving with us, and I'd rather find a resolution than have you left with something you can't use. Please email [email protected] and ask for me directly. I'll see what I can do. // Bianca - Customer support manager at Nordic Stretch


