S T.
Appalling After sales care
 I received the pole a good while back now and it’s of reasonable quality. However any instruction manual or post purchase care is appalling. Despite many attempts to contact the company I have received absolutely no support whatsoever. The only instruction on how to use the pole has been gleaned from watching short YouTube videos, nothing has come from the company. Given that the after sales care is so poor I cannot recommend this company and it’s products.  Update….. Despite emailing Nordic Stretch as requested, I have received NO REPLY! I have serious reservations about this company!!!
Response from Nordic StretchOct 19, 2026
Thanks for writing this, and I'm sorry you've had no reply. That isn't how we operate and I want to fix it. Two things straight away: the Mobility Routine guide is digital, so it's emailed rather than packed in the box, and it may well have been filtered into spam. And there's a free how-to video from our instructor at https://nordicstretch.com/pages/how-to-use Email [email protected] with your order number and mark it for my attention, and I'll send the guide across directly and sort out whatever else is outstanding. // Bianca - Customer support manager at Nordic Stretch


