Anda
Terrible
Terrible customer service- I’ve been trying to return a carpet since mid October. After over a month of emailing constantly and chasing up the customer service team have still not been able to organise a proper collection and return. No mention of a refund which is a significant amount of money. Feels like an absolute scam- be extremely wary about ordering from here!
Response from Nordic KnotsDec 5, 2024
Hi Anda, I'm very sorry to hear this - I can confirm our team has reached out to you again yesterday to resolve this issue for you. Please don't hesitate to let us know if you have any further questions! Again my apologies for the inconvenience in this case.

