Nordic KnotsReviews of nordicknots.com

Interessantes Design, schnelle Lieferung des Musters. Hochzufrieden!

I have experienced excellent customer service including after care. Extremely understanding and helpful. Replies were quick and informative. Thank you.

still waiting on return instructions for over a month

I love the designs of your rugs. This is the second one I've bought from you.

Actually I am quite disappointed about the quality of the rug. The design if wonderfull, but there is a lot of “peel” coming of the rug and there are already some loose threads sticking out. And we only have it for a couple of months. Could send you a picture if you are interested.

UPDATE: Upgraded from 2 to 5 stars because the company refunded what I paid for extra shipping. I haven't checked if the checkout language makes it clearer what is shipped when, b/c I have not needed to buy a new item from them, but this resolution seemed more than fair to me. ****** Misleading if not false content about what rushed shipping would result in. I paid hundreds extra only to be told I would not be getting the rug in any meaningful timeline because of some jargon around the release date from the warehouse. This is borderline violative of some consumer laws.

I ordered a rug from Nordic Knots and the delivery experience was poor. FedEx repeatedly changed the delivery date, the tracking was confusing, and communication during the delay was too slow. That said, Nordic Knots did eventually follow up directly, acknowledge the issue properly, and offer a 20% partial refund, which I appreciated. The rug has now arrived and it is in excellent condition, and I’m very happy with the product itself. The shipping experience was not good, but the final outcome was fair and the product quality is excellent.

Tapis en laine de bonne facture, livraison gratuite et rapide