Tyler
I've ordered two 40L backpacks
I've ordered two 40L backpacks, 12 days ago. After a confirmation of order, nothing. They still haven't shipped my bag. I reached out last week and have yet to get a response.

We create the most functional gear ever to inspire confidence for life on the move.
NOMATIC (nomatic.com) has 528 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Tyler
I've ordered two 40L backpacks, 12 days ago. After a confirmation of order, nothing. They still haven't shipped my bag. I reached out last week and have yet to get a response.
Nori
They do not ship my backpack. I ordered four weeks ago.
Response from NOMATICDec 11, 2019
We are sorry for the delay in your order! Please reach out to our customer service team at [email protected] so we can make sure you are taken care of.
Halisa
I am very disappointed with the customer service. If you cannot handle a sale, do not make one please! A lot of customers not getting their presents for their beloved in time. I wanted to surprise my boyfriend with this travel back bag but then out of nowhere my money got refunded four days ago and no explanation was given to me of why that might have happened. I ordered the bag 12 days ago and they did not even let me know what the issue is. I emailed them everywhere but no answer from them...As I can see a lot of customers are having issues regarding the service so please focus on quality and not quantity otherwise you will lose all of your customers for good.
Response from NOMATICDec 11, 2019
Hey Halisa! We apologize for the confusion with your order. Our customer experience team did reach out to you regarding concerns with your payment method. Please reach back out to our team at [email protected] if you still need help!
kyle M.
Received my clothing organizers and hope to use them soon. Seem like great quality and will work for my use.
Response from NOMATICDec 11, 2019
We are so happy to hear that, Kyle! Thanks for your support!
Rolf L.
Everything worked perfect. Solid info.
Response from NOMATICDec 11, 2019
Thanks for your review and support, Rolf!
Pepê S.
I’ve bought a bundle with a Travel Pack. It was supposed to be delivered in 3-6 business days. It’s been 9 days and I can’t even get my tracking. They didn’t answer any email. A serious disrespect whit the costumer.
Response from NOMATICDec 11, 2019
We apologize for the delay, Pepe. Due to the high volume of orders during our holiday sale, orders were delayed an additional 3-6 business days. Please reach out to our team at [email protected] so our team can make sure you receive your order.
Israel M.
Beyond terrible. It's been 15 days and you haven't even shipped my product, I've tried to contact you multiple times and I'll I get is vague answers around the holidays season and that my product will be shipped "eventually". I will never buy a product with you again, and if I dont receive my bag within the next couple of days I'll just proceed to claim the 250 USD with my credit card company.
Response from NOMATICDec 11, 2019
We apologize for the frustration, Israel. Our team has not yet received a response from you! Please respond to our latest email at [email protected] if there is anything else our team can help you with.
Mike N.
Easy website to navigate and checkout. The delivery was quick with good updates.
Response from NOMATICDec 11, 2019
Thanks for your feedback, Mike! We appreciate your support!