NOMATICReviews of nomatic.com

I love all my nomatic / gomatic products, I cant wait for the outset collection to come out. I have just dealt with Cam from nomatic who has helped me out massively with my warranty issue. Thank you. Fantastic service! Fantastic Product!

Ordered a few products from a while back and when the order arrived, it was missing two items. I notified Nomatic and informed me that they would be shipped out, but when I received the order, only one item had been shipped. The product is good but customer service is lacking.

This is no longer a functioning company. I have been a customer for years, but I will no longer be one. Not only do you have to contact them just to get your order shipped, but once you receive it, it will be incorrect. I have tried contacting them to get the correct items, but they are ignoring me. I even offered to ship back the wrong item at my own expense, but they won't even acknowledge my email. Don't bother with Nomatic, you will just be frustrated and disappointed.

I have a trip coming up and ordered a 35L bag but received a PM CUBE PACK! when I collected the delivery my first initial thought was this is small because all online unboxing came in a big box, soo disappointed and I'm not sure if they will be able to deliver my bag on time for my trip.

Just wow! I have owned the 20L Travel pack for over 7 years. I have taken my bag caving, hiking, thrown around at festivals, work trips, and it's made it's way around the world several times on trips. I typically have 10-15lbs of weight with 2 laptops a tablet, 3 phones and all the power I need. When I say this bag has been in flawless condition, you'd be amazed if you saw it. Many of my friends have purchased this bag because of seeing it, they also hands down love this bag. Recently, however my zipper did pull apart slightly (I can't belive with the everyday use I do with this bag, I am surprised it took this long and it's just the zipper). I was ready to easily buy another bag, but their warranty covered a brand new one! At this point you shouldn't read on because you should be buying one! Their product quality and customer service is so high, I am going to be buying the 40L pack now. You will not regret buying this bag!

Nomatic is fantastic, both in terms of product fidelity and customer service. We now own two Nomatic products, and we will return for more!

Happy to change this review accordingly to what I WILL receive. So, ordered a backpack in time for my weekend trip. The shipping on the website says 1/3 days. Ordered 7 days in adavance. Backpack seemed to be on the road the day after. Super excited about that. 4 days later I check the app “shop” that was suggested on the checkout page and the tracking was non existing. I checked with the customer service and after I day they got back to me giving me a DHL tracking that I was able to track and set a collection date few days after. The tracking is saying for the last 76 hours that it’s out for delivery. DHL saying that the parcel is not in their system. What the hell? Customer service disappeared, no answer in 3 days. 300£ bag and this is the customer service that I get? Come on! Oh, yeah no bag has arrived yet…

Great bag that not only looks good but has multiple travel options for business and camera gear!