NOMATICReviews of nomatic.com

On October 10th Nomatic asked for an honest review of the purchase I made on October 6th and I told them. When I checked today, October 16th, my honest 1* review hadn’t been posted. It wasn’t until October 10th that I received acknowledgment of my order and it wasn’t shipped until the 12th. Very slow response times in my opinion. The company’s CS rep said both the order acknowledgement and delivery timeframes are within Nomatic’s guidelines. Much too slow in my opinion compared to top performing companies like LL Bean and Bluffworks. Please note Nomatic applies an extra charge if you want to make a “free” return/exchange, something no other company I’ve ever dealt with has done. The order was delivered at 9:02 pm CT per an email I received. I will update my review after I’ve tried on the pants.

Update on 14 December 2024 - they have agreed to review the warranty claim today. I await an update on this. Still no response on 27 August 2024 - clearly as I suspected a cynical attempt to appear to care. Seems like a cynical attempt to make out that they care. As a result of the response below I contacted them as invited, on 5th August 2024, explaining everything. Not had any further response five days later. I suspect they want anyone reading my review to think they subsequently addressed the complaint which they have not. They claim to offer a lifetime warranty. I purchased my backpack about 5 years ago. The zipper has come apart. I can’t find my receipt and they claim not to be able to find any record of my purchase, even though I know it was purchased directly from them. Surely they can tell that it is a genuine bag if I return it to them. I won’t buy from them again and make a point of telling everyone to avoid them.

Overpriced garbage. DO NOT BUY! 3 zips have ripped. Can barely open the bag anymore. Emailed multiple times regarding warranty claim and refund. No one responds.

I recently had an absolutely stellar experience with Brie from Nomatic Backpacks during a warranty claim. From the moment I reached out, Brie was a beacon of professionalism and warmth, making what could have been a tedious process feel effortless and genuinely pleasant. Navigating warranty issues can often be fraught with complications and long wait times, but Brie handled my concerns with such care and efficiency that it truly stood out. She was not only incredibly knowledgeable about the products but also empathetic to the disruption that a damaged item can cause in daily life. Her responses were quick, clear, and always reassuring, which made all the difference. What I appreciated most was Brie's proactive approach. She anticipated needs I hadn't even thought of, offering solutions that went above and beyond the standard protocol. It’s rare to encounter someone so committed to customer satisfaction. By the end of the process, not only was my issue resolved, but I also felt valued as a customer. Thanks to Brie, my trust in Nomatic Backpacks has only deepened. The company's commitment to high-quality products is matched by their choice of outstanding employees. If you're considering a purchase from them, know that you're in good hands, especially if you ever need to reach out for support. Brie's exceptional service has certainly made me a loyal customer for years to come.

I purchased the 1L Tiger Stripe Sling Bag last year at the same month of March. Of course NOMATIC solely commits its lifetime warranty. However, I had to pay for the shipment of the cost from any courier (For me it is DHL) and the cost of the shipment is 3760.96 PHP shipping from Philippines to Utah, which is overprice than the original price of the bag (3636.78 PHP). To my confusion, I was instructed to return them and pay for shipping and custom cost which would end up just to buy a new bag. So, I made a complaint to the Marketing Management (Cam). Then I got a reply email asking me if there was anything they could do. So, I explained what was my issue and quickly the let me know that I did not have to send the old bag; however, since I have already sent it, Cam compensated me by giving me a store credit to meet the Lifetime Warranty standards that NOMATIC has no matter where you are. If you are thinking of buying the bag outside the US, please be careful not to return the bag. They will send you a new one once the purchaser has been verified with the QR code attached on the bag. Very sincere customer service and I truly appreciate this. Thank you so much, Cam! Return Order #437348

Horrendous customer service. Rather no customer service. No human being to talk to No one responds to emails. At £350 a bag you would expect better. Do they really expect people to buy with such atrocious customer service. Still waiting for my replacement / return.

Over time, I've come to appreciate just how well-made and functional Nomatic backpacks truly are. Despite my initial frustration with the import process, I can confidently say that my backpack has held up exceptionally well and remains my go-to for carrying my MacBook and other essentials. Their design, durability, and organization make them a fantastic choice for everyday use. Plus, their customer support has always been responsive and helpful. I’m happy to revise my rating to 5 stars, as the quality of the product speaks for itself.

Had a messenger bag for well over a year, used devery day and alway full until I managed to break the strap. I was only expecting a replacement strap but they replaced the complete bag. Great customer service and a great bag