NOMATICReviews of nomatic.com

I paid $24 customs duty and $59 original shipping, which I fully understand. However, I was charged an extra $15 by the local post office because the shipper used a low-tier service that didn’t include doorstep delivery. This was not disclosed and never happened with my previous orders. I request clarification and resolution.

I ordered from their refurbished section. They claimed full functionality. I was missing one of the zipper pulls and missing a divider. I sent them an email and filled out the online web help. I did not receive a reply at all. I had to go to the website and engaged their live chat. I was able to get a person and the person said I can get an exchange but when I went to the site it only offered refund. I opted to keep the bag and they sent me an extra divider. I had hoped they would be more responsive to issues.

BEST CUSTOMER SERVICE EVER! I have used my Travel Pack /20 L for 3.5 years now. It is a Daily bag. I'm in Sales and beat this bag up in and out of my vehicle, peoples office, trade shows, Travel etc. There is No Need to sell you on the bag and its design, it will speak for itself. I had one issue with a zipper, a week ago, I sent a picture to their warranty department and immediately received a response and a call tag to ship it back to them freight free. All I was hoping for was a zipper to be fixed and I would still rock the 3.5 year old bag, because it still had some life because of the quality. They ended up sending me a Brand New Bag and completely replacing my old purchase. That was so painless and straight up great to see customer service doing what is right and even over the top. Don't worry about the sticker price on the bag, It seems steep but you get what you pay for with the quality and the customer service. Don't tell Nomatic, but I would pay way more for the bag if I knew how solid the transaction and bag warranty would be. Solid company. Lastly, The Tech bags are amazing too. Favorite thing about the bag is before you board a flight, do the strap tuck inside the pocket so you can hold it and carry it without the shoulder straps getting hung up on the plane seats. It fits fine under the seats as well. Simply put, Great Business and Products. T. Catalano

NOMATIC makes a great product and stands behind their warranty. I have a 3-year old backpack that needed a small repair. After receiving it NOMATIC sent me a brand new replacement within a few days of receiving my old backpack.

Bought a Nomatic Travel pack last week for roughly 330$+ After a week, they had a huge sale where the bag was 95$ off and any purchase made gets a free toiletry bag for free. Sad that I missed on the promo, I emailed support in hopes of being able to atleast get either a price match or the toiletry bag. Lo and behold, support was very fast to address my concern and provide me with a refund for the price difference as well as a free toiletry bag. This is amazing customer service and I am definitely happy with the company and will surely recommend them to friends.

Nomatic are honest, genuine, and has an excellent team. They have great products and amazing customer service.

I contacted Nomatic customer support after having an issue with one of their official abroad resellers. They responded quickly and made sure everything was solved. They went above and beyond. After such great support, I have no doubt I’ll stay a loyal customer. Thanks again.

Probably the best investment I've made to protect my gear! I literally use it 5 days a week all year round. I'm a traveling videographer for a marketing company and I got everything I need from one SLR with a lens, a drone, 3 lights, phone rigs, a gimbal, and action cams. Customer service just elevated the whole experience. The attention to client support is bar none just like the attention to detail on the products. I'm a fan! Quality products and quality service. One of the zippers broke down after daily abuse (No Joke) for over 2 years and they sent a replacement immediately because they stand behind their products. LOVE THEM!