NOMATICReviews of nomatic.com

I had a great experience shopping for a camera bag on the NOMATIC site. This bag will accommodate my photo gear and cloths for about 3 days. The McKinnon Camera Pack 35L was just what I was looking for and I got it for a great price. I had a question after I made the purchase and their "Customer Support Team" answered my inquiry very fast.

The worse customer support ever. I tried reaching out for months to change my address for a previous order through kick starter since I had moved suddenly. I received a response 1 time that basically said I'm s**t out of luck. I sent 3 additional emails with no response from Nomatic. Finally I posted a comment where others can see and all of a sudden I get a response from the company indicating they can change the address to get me my product after I expressed concern of not receiving for over 2 months. This company lacks integrity and then proceeded to try and play it off like they have been trying to reach out to me, when that was the furthest thing from the case. I will never support this company again. Oh, yeah I ordered this last year and still don't have it.

I’ve had a Nomatic. (Previously known as Basics) Wallet for almost 7 year now. Unfortunately no wallet is perfect and after ~2500 days of use the Wallet was stained and the elastic had stretched out a bit so I had to load more cards in than I wanted to keep everything nice and tight. I remember my lifetime warranty. It did take a while for the warranty to process and the first replacement went to my previous address from 7 years ago. Luckily customer support was very understanding and I just received my replacement. Love the minimalist wallet and will probably never return to a big bulky wallet again

Purchased in stock item. The Website states up to 3 days to process before shipping. A week later it did not ship. So I contacted them, they said for the specific item it takes a week to process. 3 weeks later it still did not ship had to contact them again. Finally on the 4the week it got shipped. Plus one week to get to me. 5 weeks from order date. Website and staff made no attempts to prepare us for 5 week shipping date.

Can't comment on the quality of the bag, because I haven't received it. I'm extremely disappointed in Nomatic. I purchased the bag in good faith it would arrive within a timeline stipulated on the website. It has now been two weeks since I purchased and the order still has not shipped. After inquiring into the shipping date, customer service let me know it would be 4-8 weeks because of back orders. I understand everyone is dealing with shipping issues and customs, however to make NO reference of this when purchasing the problem is shotty at best. My bag will no longer arrive in time for the trip I specifically purchased it for because it will likely arrive nearly three months after I ordered it. Bad business.

I had an issue with my bag and could not find any record of when purchased or how. I spent some time discussing this back and forth with the team at Nomatic and yesterday a brand new bag arrived at my front door. Team, thanks so much for the support and patience in trying to sort this out.

I have been using the bag since their GoFundMe days. Since then, 5 of my colleagues bought the same bag and we absolutely love it. I travel a lot for work and by far, this has the best design, functionality, spaces, etc. I've done research on other bags and it's not as thought out as Nomatic. Go buy it!

One star is too kind.. if there was Zero that is what my review would be...horrible service, shameful company, paid for items, showed id.. and bank statement of payment. Then a staff member harassed me saying I never sent in verification of id.. went back and forth for days.. they have no phone number to call for customer service not that they offer any. I would not recommend this company, they have bad business practices and do not value their customers. Dont support business like this.