NOMATICReviews of nomatic.com

Excelent product!

I just used the backpack for the first time on a trip. It held everything easily, my passport was easily accessible as well everything else. I loved all the storage compartments - places for chargers, cords, air pods, Kindle, phone, and sunglasses, just to name a few. It made going through Security a breeze and everything I needed was at my fingertips. It fit under the aircraft seat with no problems. I am so glad I made this purchase!

I have purchased numerous journals from you, my most recent one had an issue with the binding delaminating. I sent email wiht the issues and within a day, I had a response and a new journal within a few days! Great customer service and I appreciated how you stood behind your product

I LOVE nomatic products! Hence the 5 star rating. The products are great and just fantastic for anyone who travels a lot. BUT even better my backpack had the zip bust. Now this could just as easily been my fault for overpacking but I placed a warranty claim really easily on the web site under the lifetime warranty. Within 3 days a brand new backpack had been ordered for me with free shipping to Australia. I expected a query but nothing. Fantastic customer service to add to a fantastic product! Well done!

I have been a Nomatic product user since their Kickstarter days and have been overly impressed with their bags day one. I own a multiple of their travels bags and have recently needed to have my messenger bag fixed due to 4 years of traveling the world. Without delay, Nomatic’s service team responded timely and provided great assistance. Impressive overall with attention to aid with my situation and provide excellent service to their customers. Nice Job!!!

Full disclosure: I'm a huge fan of Nomatic. I own a lot of their products, so much so that I regularly recommend them and lend them out to friends so they can experience them as well. It's the latter experience that got me into trouble. My friend didn't understand how the straps worked to hold down the compression divider and they became lost. I was very upset because when you have a Carry On piece of luggage, space is at a premium and not being able to compress things down made it to where I could hold a LOT less inside. When I contacted Nomatic, I was told two separate times that they were unavailable for replacement. This was disappointing to say the least. So I was VERY surprised when Cam, my service advisor, came back to me and told me that they had sourced two of them off one of their office model bags and I'd be getting them Fed Exed to me! Additionally, Emerson, the director of operations, contacted me directly to ask about my experience. I love how hands on this company is with their customer service. I can not recommend Nomatic enough, whether it's their luggage or the company itself. They're truly a class act.

I purchased a Travel bag along with a toiletry bag, over a week went by and UPS was showing the order did not ship. The website say's it takes 7 days after the order is processed which takes a day. I contacted customer service, they responded immediately to inform me the package was lost by shipping and they would replace met order and ship it out ASAP. Very professional and required no effort on my part.

was looking for the best value to dollar 3-5 day travel back pack as i like to have both hands free. a wheeled tag along in that size gets stuck or wont fit in the O/Head bin, and wheeled units are heavier and the mechanism for the wheels and handle takes up too much space. we ordered it on a sunday and on monday it shipped, but there was a back ordered additional item, so Nomatic apologized and it all came in a couple days later. I havent had a chance to over fill it or bang it around yet, but it is well built, the zippers are stiff but with out getting caught in a rain shower they look to be of good water resistance. the bag was not inexpensive, but you get what you pay for.