NOMATICReviews of nomatic.com

Waited for over 2 and half months for a backpack to ship only to have it delayed and eventually changed to "out of stock" on the website. All attempts at communication were ignored until I finally filed a dispute with my credit card company. Finally received an email from them after that (on a Sunday) telling me to wait an additional 4 weeks or take a different product within 1 week. I declined and asked for the refund at which point they told me to cancel my dispute so they could issue the refund. Not bloody likely that I would ever see that money, so I think I'll trust American Express over Nomatic. Don't order from these guys.

I bought two items - the backpack was solid, but the luggage scuffed up horribly after one use. The luggage design is thoughtful and it does help you to pack more in less space, so I powered on. Then after only 5 trips, the handle snapped off. I've made several attempts to contact Nomatic using their website, text, and chat options. Despite multiple attempts all of my inquiries have gone unanswered (I'm on day 5 and counting - which isn't forever, but their website says they will reach out within hours). This one star review is not beyond repair, but at this stage I'm very disappointed at the lack of quality or customer service given the high purchase price of their items.

This has been the worst experience I’ve ever had with a company and there is no end in sight. I, like many, backed their McKinnon Everyday backpack. Since then (April 201) it’s been excuse after excuse as to why the product hasn’t shipped yet. THATS IF THEY BOTHER TO COMMUNICATE AT ALL! They’ve taken little to no responsibility for the issues. The kicker to all of this, they refuse to refund even though the product has not shipped. They say “you can return the product when you receive it”.

Good products, good customer service

Do NOT order from here at all ever. I have been trying to get my money back for the past two weeks. I originally had an issue with BOTH items I ordered being defective. I wanted to exchange them but then decided to just return for a refund. Not only am I unable to get ahold of them now but they are not picking up the items I’ve sent back which will be returned on May 5th if not picked up. I DO NOT want these items. I want my $600 back!

I ordered a backpack and on the site it says ships mid April, with about a week delivery. After several days it had not shipped so I followed up with an email to customer service. They said it would be 2-4 weeks before shipment due to high demand. I am travelling overseas and need the bag by a certain date and requested this delivery time, or a refund. There has been no reply after several more follow up emails. I will initiate a chargeback through Visa now.

The NOMATIC service was quick and painless. NOMATIC bags company are best in the business. NOMATIC bags are top of the line. They never paid me to say this because I like NOMATIC bags.

I have a nightmarish experience dealing with Nomatic. I ordered a messenger bag which cost me $378 with shipping. I did not receive my order and contacted Nomatic asking for a refund as I had to buy an alternate from a local store. Despite that they sent me a replacement via order # 370396. I told them specifically not to ship a replacement as I will be out of the city and there won’t be anyone at home. Despite this all, they went ahead with shipment, which I did not receive as there was no one to receive it. I asked them that if they can not provide a refund, issue me a store credit which I can use in future. Today their idiotic customer service e mailed me that they will issue a credit once they receive the bag that I received. They can not get it through their thick skulls that the bag was not received so how can it be returned. Moreover the CS is so slow that it takes them six to seven days to reply through e mail. They do not have any other means of contact. Shame on you Nomatic. I never expected such poor CS from a North American business. I would advise everyone through social media platforms not to deal with Nomatic if they hold their money dear.