Blondie
Advert contains illegal condition for the uk.
I am in the UK and I bought two sofa covers but unfortunately when they arrived they were not the colour I wanted. I emailed Nolan within 24 hours and asked to return for refund (I was happy to pay the return costs). I was told that as I was in the uk the return would not be accepted as they excluded international customers. I have checked with UK Trading Standards and it is illegal to target UK customers in this way. Any company offering goods here in £ must adhere to UK legislation including 14 day money back guarantee. I accepted a replacement but will leave it to others to pursue a charge back from their bank if they feel the matter was unresolved.
Response from nolaninterior.comMay 1, 2026
Thank you for your feedback. We’re sorry to hear that the color did not meet your expectations. However, we would like to clarify a few important points. We are a US based company, and this is clearly stated on our website. Our policies, including our return policy for international orders, are transparently outlined prior to purchase. For orders shipped outside of the United States, including the UK, we do not offer standard returns or refunds due to the significant costs and logistical limitations involved. Regarding your claim about UK regulations, the Consumer Contracts Regulations 2013 generally apply to businesses that are established in the UK or are specifically operating under UK jurisdiction. As a US based business fulfilling orders internationally, we are not subject to the same obligations in the same way as a UK registered company. Cross border transactions may have different terms, which is why our international policy is clearly disclosed in advance. We also want to highlight that we did not leave your case unresolved. As a gesture of goodwill, we offered you a replacement, which you accepted. Lastly, we find it inappropriate and unprofessional to encourage other customers to file chargebacks, especially when a resolution has already been provided. Chargebacks should be used for unresolved or fraudulent transactions, not in situations where support has been given and a solution has been accepted. We always strive to be transparent and fair, and we encourage customers to review all policies before placing an order.