nolaninterior.comReviews of nolaninterior.com

⭐ 1 STAR — Avoid this company. Less than a year of normal use and the product is already pilling and deteriorating badly. For a product at this price, that is completely unacceptable. The customer service is even worse. Instead of taking responsibility or actually escalating the issue, they sent what feels like a lazy, copy-and-paste response and dismissed the problem. Defective product. Terrible support. No accountability. I regret buying it and would not recommend this company to anyone

I have been trying to obtain the returns address from Nolan Interiors for almost a month now and customer services aren’t replying to my emails! They boast a 30 day money back guarantee on their website, however don’t respond to sort a return. I’m so disappointed. Avoid ordering from them!!

On 04/17/2026 I placed an order that arrived about 10 days later. The order total was $294.57, 11 pieces for a brand new sectional to be covered. Seat cushions, and back pillows. We have only washed them twice, in the order of directed company’s recommendations. I notified Nolan Interiors today 08/31/2026..just 4 months into the usage of the defective product issues in thinning and small holes forming already. Zero customer appreciation. They offered us a $15 discount coupon..complete insult. They didn’t even ask how many have thinned, how many have the small holes already? I would definitely NOT recommend ordering from Nolan interiors.

I ordered sofa covers with Nolan Interior on July 12th and up to today, they still even haven't been shipped! While the status of this article on the website was and still is 'in stock: ready to ship'. Biggest lie ever. The tracking status of my order is still - after a month! - "Shipment information received" and hasn't moved for a month now. Definitely feels like a scam. E-maild the company on Tuesday, but still no answer. Don't buy here.

Ordered $150 worth of couch cushion covers. The website states that packages are delivered by the local postal service but It was delivered by a courier I've never heard of at 9:30pm. It also didn't require a signature so it was left at our door. We live in an apartment building and unfortunately, the package was stolen from our door sometime overnight. Had this been delivered by the postal service, it would have been left in a lockbox in the lobby. Every correspondence with the company has been a glorified AI response. Instead of sending out a replacement order, I have to jump through hoops to prove I am not scamming them. Why would I go through the trouble of trying to get a second set of couch cushion covers? I just want the order that I paid for. I understand that the theft is not the company's fault. I just feel if they actually stuck to what they say on their website or required a signature on delivery, this could have been avoided.

I am writing this review so that hopefully someone from customer service will answer me. I received my covers and the color is wrong so I want to facilitate an exchange and get other swatches. I have emailed customer service 4 times and used the chat on their site as well with 0 response. There is no number to call and I’m just trying to get a response

I want to provide additional information because your response omitted many of the facts I shared. This is not about being "disappointed." Nolan continues to state I am disappointed over being denied a small discount. My concern is the quality of Nolan's products. The sofa cover mats I purchased are poorly made and I naively spent hundreds of dollars trying to get a quality product to cover my sofa having three dogs. After just one wash, the seams began coming apart. I documented the defects with photographs and shared those images directly with Nolan's customer service team, including "Mary," after being told this was an uncommon issue. I spent more money trying to find a product that would withstand normal washing and everyday use. Over the course of multiple conversations with customer service representatives, Nolan replaced three separate sofa cover mats because of the same defect. One time replacing two. Each and every replacement failed in the same way—the seams came apart after washing. I again documented the failures with photographs and shared those images with Nolan. Despite this documented pattern of repeated defects, I was ultimately told I was not eligible for a refund. I also stand by my comments regarding the "2-for-1" blanket promotion. I have the receipt from my December 2025 purchase showing I paid $87.20 for one Magic Sofa Blanket (Lena Herring, 91 x 150 in., Sesame), plus shipping and tax. Today, the price appears to have nearly doubled while being advertised as a "2-for-1" promotion, which I believe is misleading based on my experience. Ironically, the blanket I purchased in December 2025 was the only Nolan product that has held up well. The sofa cover mats, however, have not. Because I have three dogs, I was specifically looking for a durable, washable product based on Nolan's advertising and product claims. Based on my experience, these products reflect poor quality control. While I understand many companies manufacture products in China, that does not excuse seams failing after a single wash or the same defect occurring across multiple replacement products. Regardless of where a product is manufactured, customers should expect it to withstand normal use. What was most frustrating was not only the product quality, but Nolan's unwillingness to stand behind the products or address an issue that I thoroughly documented. I provided receipts, photographs of the failed seams, and communicated with multiple customer service representatives, yet the outcome remained the same. I have retained my receipts, the photographs I shared with Nolan, and my correspondence documenting these issues. My review reflects my personal experience as a customer, and I continue to believe consumers can find better quality products elsewhere.

Do NOT need an exchange because they will not process it. I’ve been waiting for well over a month, seeing the exact product showing up as in stock on their website and keep being told it’s on back order. So, they’re either lying to everyone by showing items as “in stock” when they aren’t or they’re lying to me by saying they’re on back order. Either way, I will never order from this company again because they’re untrustworthy. Edited to add following their response: There was ZERO communication from Nolan Interior that wasn’t prompted by me. I had to reach out every time for a status update. They did not let me know that anything was on back order until I asked. My order was delivered to my house on March 11. The returned package was received by the company on April 13. I reached out to check a status on April 23 because they had not even acknowledged receipt of the package. They communicated 2-3 weeks was the typical time for back orders to be filled at that point. I had to reach out again on May 20 (5 weeks later, not 2-3) and was told that it was not possible for them to notify me (which is ridiculous), they understand that it’s frustrating that their items show as in stock when I looked, despite me being told they weren’t, and that magically my order was ready for processing. There was zero communication from the team that wasn’t initiated by me. The items did show in stock every time I looked on their website and it took me pushing to get my replacement order shipped. That’s not good customer service, regardless of the excuses given by the company.