Dave N.
This is in response to Nolan's response to my review. eamil email
It takes a long time to get covers and Nolan is not apologizing about it. Don’t count on any discount. 50% off does not exist. “List price” is always discounted. Sell price is never discounted. Price advertising is very misleading Response to Nolan email. Nolan is right they did provide help with an order as their website does not allow the purchase of different sizes of covers on the same order. I wanted 2 small and 1 medium cover in the same style and color but their site does not allow a user to do that. I would have had to submit as two orders and not benefit from free shipping as each order would be under cost to get free shipping. I ultimately decided not to purchase the covers. As far as Nolan pricing the are correct, their notices does clearly state up to a 50% discount. I have been watching the pricing on thier website for several months. The pricing on all items on thier website always show the same discount off of thier suggested retail list price. It appears they never sell of price items at thier suggested retail price. They are not selling at a discount they have an artifically high suggested retail price and never sell items at the suggested retail price. it appears thier discount price shown on line is in reality the product normal selling price.
Response from nolaninterior.comApr 17, 2026
Hi Dave. Thank you for sharing your feedback. We’d like to help clarify a few things, as there seems to be some confusion. Upon checking our records, our team assisted you on March 9, 2026. At that time, an order draft was created and sent to your email address for payment. However, we did not receive payment for that invoice, which means the order was never completed or processed. To proceed, the invoice would need to be paid, after which you would receive an order confirmation via email. We also haven’t received any response from you since our team last reached out, so it’s possible there may have been a misunderstanding. This is also the reason you have not received any recent order — while it may seem like a delay, the purchase was not completed. Regarding the discount, we’d like to clarify that our promotions are advertised as “up to 50% off,” not 50% off all items. Discounts vary depending on the product, and we always recommend checking the details of each promotion carefully. If you still need assistance, we’d be more than happy to help. Please feel free to reply to our email anytime.