Kel
BUYER BEWARE!!
BUYER BEWARE!!! This company is blatantly using false advertising to sale and ship products that clearly don't represent the actual product in their descriptions! They are scamming customers by refusing to refund their money once a return is requested. On their packaging label it clearly says, "You may return most New or unopened items within 30 days from the date of purchase for a refund". When contacted they point out that the item doesn't fall under their return policy because it was opened. How could a customer possibly know there is an issue with a product unless they open the package? They are playing word games with the intent to mislead customers in effect using fraud tactics to sale products that don't represent what customers are expecting. Not to mention the fact that if they are advertising a product that is supposably New, then obviously it falls into the category of New unless otherwise advertised as used or refurbished. When you contact their customer service, they are VERY uncooperative providing no solutions other than there's nothing they are going to do in trying to resolve the issue. In my particular case I sent them a photo of my mask which showed clearly it was much larger than what they sent me as an XL-mask. Which appeared more to be a size in the Adolescence category not Adult. Despite pointing out this fact the lady on the line laughed at my request and rudely blew my complaint off saying "Do whatever you want but were not going to refund your money have a nice day and hug up!" I have bought several masks over the years, so I know the difference between an adult XL mask, and something that isn't. Do yourself a favor and avoid doing business with this company they are ripping customers off who obviously are looking for economical option for purchasing medical supplies. Yet this outfit is taking advantage of that fact and could care less about the repercussion from their mendacious business practices.