Steve
My order has been hung up for a week in…
My order has been hung up for a week in New York! This is the message I get when checking tracking: Shipment Received, Package Acceptance Pending STATEN ISLAND, NY 10309 September 14, 2026 4:04 PM

is an authorized dealer for all offered oxygen and sleep therapy products from manufacturers such as Phillips Respironics, ResMed, Devilbiss Healthcare, AirSep, Drive Medical, and much more. Our team has over 40 years of respiratory experience. A Licensed Respiratory Care Practitioner is always on site to answer all questions and provide recommendations. Due to the unyielding support of our customers, we continue to grow as a company. With over 100,000 orders fulfilled nationwide and internationally, we pride ourselves on the reputation and customer satisfaction that we have achieved.
No Insurance Medical Supplies (noinsurancemedicalsupplies.com) has 709 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Showing 21 reviews with 2 stars · Clear filters
Steve
My order has been hung up for a week in New York! This is the message I get when checking tracking: Shipment Received, Package Acceptance Pending STATEN ISLAND, NY 10309 September 14, 2026 4:04 PM
Staci B.
UPDATE: After I posted my review on Friday, I received an email on Monday about my order. On Wednesday, I received the correct item and the incorrect item was returned using the label provided by No Medical Insurance. In the email thread, JS commented 'Please call. Archy is complaining'. Clearly JS was more concerned about Archy complaining and not that the wrong item was received. Why did it take a 1-star review, which Archy didn't like, to make things right? Terrible customer service. I added a star because my order was corrected. Company sent wrong CPAP machine. I requested return/replacement, which was cancelled 3 days later. I called and was sent to VM. Twice, I used the 'live' chat feature to no avail. After hours, the chat allows you to send a message. I received my delivery on 9/13 and have heard nothing from No Insurance Medical Supplies, except for the return cancellation. I've contacted my credit card company to dispute the charge. DO NOT RECOMMEND!
Nick N.
I emailed 3 times and never got told arrival date. I still do not have ordered item. It has been 2 weeks.
Response from No Insurance Medical SuppliesJun 12, 2019
We do apologize that you have not received your order. It was picked up by USPS but after that they do not show any progress. We will make a claim for your package on your behalf and reship your order to you with expedited shipping.
M.A.
I rated this company a two star because I ordered my items a week ago and have not yet received them.
NORAH H.
Ordered product on Friday and asked if it fit my machine. Was to take 4 days to deliver but 5 days later they emailed that it doesn't fit and isn't in stock. Not good.
Response from No Insurance Medical SuppliesJun 12, 2019
We have looked into your order and you left a note on your order that goes to the shipping department asking if a G3 cart fits a G2 unit . The notes section is for shipping instructions not questions which is why you did not get a response. We also did try to call you multiple times to advise you the item was unavailable but received no response back. We would be happy to assist you in getting the proper item if you call the office directly.
Guy G.
When you can not return a mask I think it is bad business. It came in a zip lock bag no seal but I am told I can not return it even tho I am not sure it was not used before and it dosent fit.
Response from No Insurance Medical SuppliesMay 1, 2019
All of our products are brand new in sealed packaging. We do not sell items in zip lock bags. If you purchase an item and open that packaging, the item cannot be returned because it has come in contact with your skin and or saliva / bodily fluids. This is unsanitary and dangerous. If you purchase medication at a pharmacy and it does not make your headache go away, you cannot return it either. We make every effort to accommodate problems and issues as they come up. If you had called us we may have offered a solution to solve the fit issue such as a replacement cushion or headgear, however your review in not truthful and sound like buyer remorse.
Nora T.
The process was smooth but I never got the product that I ordered. I ordered an extra small nose pillow but received a size small instead. I have reached out a few times to find out what I am supposed to do at this point but have not heard back from you yet. Even with the mistake of the sizing I would have graded you higher had somebody just responded to me.
straitsdiver
Took a phone call and two weeks to get delivered.