No Insurance Medical SuppliesReviews of noinsurancemedicalsupplies.com

I purchased a 10 liter oxygen concentrator a little over a year ago and it is failing today. I also purchased a 5 liter of the same Devilbis brand in November of 2025, and it died in January 2026. Two months of use, and under warranty and the company expects me to pay shipping to send a very heavy machine back to them and they said they will keep it up to 6 months for repairs. They only pay for shipping, even under warranty, within 30 days. If I didn't have a backup, I couldn't afford to not have the machine for six months. Now, the backup is going out. I've spent over $2000 on concentrators with them in just over a year and they were horrible customer service and now I might be without a concentrator. They are counting on people not wanting to pay to ship things back to them and they will be forced to buy a new one. The kicker is - I originally purchased another brand that I knew was reliable. They called me to convince me to change to the Devilbis brand. They claimed it was better, and the prices were about equal so I listened and switched. But they don't last long, and I think somehow they must get a kickback. Making it difficult to get repairs under warranty, even when the machine fails in an unreasonably short time makes this company a 1-star for me. Would not recommend. Don't waste your money. The machines are low quality.

Never received. Looking at other reviews, I believe they are scammers. I have contacted them and still no response.

Great service and even better pricing

I purchased a portable oxygen concentrator in March, 2025. The first time I used it when traveling, the handle on the bag broke. I returned it to them as I was informed there is a one year warranty. After a couple of months I finally get a replacement which appears new, in a bag, but has the exact same break. They insist it is new, but regardless are not helping me to get another replacement.

I purchased order N102582 for $2,922.20. The company’s courier delivered the carton to my trans-shipping provider, but since the battery inside couldn’t legally fly by air, the entire package was returned to the seller completely unopened. Despite receiving back unused goods, I was refunded only $2,328.36 — a 20% deduction — and I also paid for the return shipment myself. I explained the situation and asked for an exception, but they flatly refused, citing policy. This wasn’t a “changed mind” return; it was a logistics restriction. The rigid application of their policy, even in such an exceptional case, felt unfair and not customer-friendly.

They're definitely a switch and bait company. Who sent me a defective unit? A home oxygen compressor. It didn't work and I sent it back and I never heard from them again. So I'm out 500 bucks and a lot of work. Packing it up and returning it. It's simply a scam.

Great experience!

Didn't get me my mask. They said they sent it and it was sent back. Their mistake. Trying to get a refund is a nightmare. The most UNPROFESSIONAL chat agents (Hi "Linnea" I've ever dealt with. Wont return phone calls. Slams the chat closed without answers after long long silences.