NixonNixon has been the premium lifestyle accessory brand of choice for independents, creatives, and free-thinkers the world over. What co-founders Chad DiNenna and Andy Laats started in Encinitas, California as a boutique line of watches exclusively sold at board sports and fashion retailers is now a full range of watches, bags, leather goods, and accessories. Sold in over 90 countries, we've built a global following of people living unbound lives and bringing our products along for the ride.
Nixon (nixon.com) has 198 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Julie L.
J'adorais nixon j'en etait à ma 5 ieme montre mais la les montres sont dispendieuses et fabriqués avec des matériaux cheaps et qui brise en 4 mois. Service à la clientèle désastreux, plusieurs échanges de couriels qui ne mènent a rien du tout et au final me charge 70$ pour réparer la loop de la montre. Plus jamais !
Buket S.
We Ordered a Watch – No Delivery, No Response We ordered a watch from Nixon and have not received it yet. We already paid, but we haven’t received any confirmation email, shipping update, or tracking number. We’ve tried calling the number listed on the website, but it’s always a voice recording saying it’s busy — no way to speak with someone directly. We’re really confused and frustrated. Please help us figure out how to contact Nixon directly or get an update on our order. We just want to know what’s going on and how to get our watch or our money back.
Response from NixonMay 16, 2025
Hi there, we're really sorry for the inconvenience. Your order was processed and shipped as per our terms, and the parcel is ready for pickup. Our team sent you an email with all the details and also left you a voicemail. Feel free to reach out if you need anything — we're always happy to help! Best regards, The Nixon Team
DL
J'ai acheté une Nixon Siren il y a deux ans et j'en étais très satisfait jusqu'a ce que la pile tombe à plat. Et là c'est une galère ! La pile est impossible à déloger et aucune info sur le site. J'ai été obligé de démonter entièrement la montre pour enfin pouvoir la changer... Sauf que plein de petites pièces tombent, un enfer à remonter et au final un bouton qui ne marche plus, une zone de l'écran HS et de gros doutes sur l'étanchéité. Sur le site de Nixon on nous dit d'aller chez un réparateur agréé mais encore faut il en trouver un... Très déçus !
Response from NixonApr 30, 2025
Bonjour, Nous sommes navrés d’apprendre ce désagrément avec votre NIXON SIREN — l’un de nos modèles les plus appréciés depuis des années ! Pour toute réparation, rendez-vous simplement sur le centre de réparation en ligne service.nixon.com — tout y est expliqué. Et si besoin, vous pouvez nous joindre à tout moment via notre page contact. Nous restons à votre disposition. Votre équipe NIXON
Hannah H.
Fantastic company, good quality watches and incredibly quick and helpful customer service when I had queries about my warranty and a battery replacement. Would definitely recommend to anyone thinking about using this company!
Response from NixonApr 22, 2025
Thank you Hannah for the kind words! We look forward to hearing more from you in the future :)
Ka
Refused to repair a fairly new watch, offering instead to trash it and give me a coupon for a fraction of the original value. I assume they release models without also producing replacement parts.
DA
Initially had problems with my order, never received the package even though it was marked as delivered. CS went above and beyond and fixed my problem. So now I have my watch and now I'm happy. USPS seems to be having problems right now...Hopefully your courier is better than mine. Got here fast after they sent a reshipment. Thank you LISA and the CS team. Love my time teller, it's the color I wanted, it's lovely looking and at a great rate. No complaints there.
Andy
Lovely watch, my brother loves it! It arrived really quickly and was packaged well. The Nixon customer services team were amazing, they couldn’t have been more helpful! They sorted out my 10% off when my code wouldn’t work. Communication was second to none and I would definitely recommend. Thank you Nixon! Great customer services team!
Lewis T.
Awful watches. Purchased one and it didn't work, wrote to them about how to fix it and they did nothing. I returned the watch and they said they never received it so I just lost my money. Terribly run company with horrible customer service practically stole my money from me.
