Jon E.
Great
In late December I emailed Nixon because I needed their help to purchase a new pin for a watch strap. I received an email about a week later asking me to send them another email in a weeks time. So I did that. Then I received a second response from Nixon asking me to email them again in another week. Same request from them. I was shocked at this response the first time around but to get it twice with a very obvious email trail was incredible. Anyway following this I sent 3 emails to them and it took weeks for response. However when I did get a response they were excellent and I am happy to say that they have resolved the issue for me.
Response from NixonFeb 5, 2025
We’re very sorry for the delays and lack of updates - that’s not the service we strive for. The good news is that we’ve now got the spare part and will be sending it out to you free of charge. Thank you for your patience and for sharing your feedback.




