NixonReviews of nixon.com

My wife bought me a Nixon Time Teller Chrono/Synchronicity for Father's Day 2026. Less than four months later, the clasp pin broke while I was simply putting the watch on. There was no impact, abuse, or unusual force involved; it just failed during normal use. What is most disappointing is that Nixon does not warranty bracelets or clasps. Customer service suggested I pay to ship the watch to them so they could inspect it, and if they decide it's not covered, the repair would cost $85. For a watch that cost nearly $300 and failed after only four months, I don't believe I should be paying for a repair. A clasp should last far longer than that under normal use. In my opinion, this reflects poor durability and disappointing warranty support. I expected better quality and better customer service from the brand.

Se negaron a cancelar un pedido pese a mis rogativas, obraron de mala fe. Para colmo el producto (Base Tide Pro) duró en funcionamiento exactamente dos segundos; tras solo pulsar el botón de la luz, se quedó bloqueado con un pitido continuo y la pantalla apagada. Además tienen tarifa exorbitada de reparación; tan solo cambiar la pila cuesta alrededor de 50€, con una duración de unicamente dos años. Fue un lamentable error por mi parte presuponer que una marca conocida y un reloj caro suponían garantía alguna de nada. Evidentemente es un error que no cometeré dos veces. RESPUESTA A NIXON: Hay errores que no tienen solución, y menos con palabrería. Me niego a intercambiar vacuos correos con quien ha manifestado mala fe desde el segundo uno, al rechazar deliberadamente la cancelación del pedido con malas artes. A mis pruebas me remito; sus productos son defectuosos, su atención al cliente engañosa, y su intento de desacreditarme es la gota que colma el vaso. Como dije en un primer momento, la experiencia con ustedes no ha podido ser peor. Que intenten hacer publicidad de una reseña tan negativa, delata el resto.

I’ve been a Nixon fan for years but quality is garbage now. Bought a custom watch for my wife with engraving on it for our 10 year anniversary and when it arrived the second hand was off and floating around. Sent it back which was great and they sent a new one and she wears it once and the number 4 falls off and I reach back out right away and they require I pay for the repair. This was a very meaningful gift. Quality is not what it used to be and won’t ever buy a Nixon again.

Awful product and company! Bought a watch for the wife that the strap broke on within a day! Zero help from customer service, tried emailing, online chat all no help at all. Had the watch repaired and broke again within a few days! Christmas cracker quality item 😂 honestly do not waste your money! OMG they do respond! But only to trust pilot reviews it seems! Quite amazing that you found not record of me either though I have completed a section 75 through my bank to get my money back?

Unbelievably the numbers have fallen off. I thought I had bought a decent watch, costing bit of money, that was a treat to myself and would be rugged and last well. I dont wear watches much, so it has sat in a drawer for most of its life only coming out for things like weddings, so it has barely been used. For different reasons in the last two years, it was not used at all. I honestly think this watch was used maybe three or four times in its life. as per the title, I recently took it out to use and all the numbers bar 2 are rattling around encased in the watch. I have checked and their very limited warranty does not cover it. this is very disspoiniting, they are clearly not a reputable brand nor designed to last.

J’ai acheté le 13 février une montre (une des 13 seulement en vente en Europe « édition vendredi 13 rouge »). Je me suis connecté express. La commande a été validé et payé. 3 jours après je reçois un mail »commande annulé car la montre n’est plus disponible…. ». Aucun geste commercial.. » vous avez qu’à ré-essayer «. Très moyen comme SAV. Donc c’est seulement un coup de pub, et on n’assure pas le reste… je me pose la question combien d’autres personnes un vécu la même histoire.

My husband bought me a watch for Christmas as a gift. We have each contacted Nixon on multiple occasions to ask for more links and pins for the watch, we have had a response once where they asked further questions and then stopped responding. The other times we have had no reply. To buy a product which is not cheap and then be confronted by the worst customer service I have dealt with in a long time is shocking. All we want is to purchase another link and couple of pins to extend the strap but due to still not receiving a reply the watch remains unusable. We couldn't be more frustrated with Nixon and wouldn't purchase again based on our experience

Absolutely awful customer service. I bought a watch for my wife for Christmas, however the strap broke so I contacted customer service and got an automated response asking for photos which I sent the same day. Since then I've had no response for almost a month despite me sending three follow up emails requesting a response. Avoid at all costs. It's turned a nice and thoughtful gift into a massive pain and extra admin I don't need.