Liam T.
UK website but based in France
Despite some of the reviews, I personally think nixon make great watches. However, this was my first time purchasing directly from Nixon. Probably an oversight on my behalf but with a UK website I was unaware that any returns would need to be sent to France. Nixon nor French customs could tell me if there would be any duty to pay, so I ended up with a watch I didn't want.
Response from NixonJun 24, 2026
Hey Liam, thanks a lot for your feedback and for the kind words about our watches. As outlined in our Return Policy, returns from the UK are not free of charge and are sent back to our warehouse in France. It seems this information may have been missed during the ordering process, which understandably led to some disappointment. That said, if you'd still like to return your watch (new, unused, and in its original packaging), simply send us an email at [email protected] with your order number and we'll be more than happy to help. We're sorry to hear about your experience and appreciate you taking the time to share your feedback. Your NIXON team




