NixonReviews of nixon.com

I received an email promo code for Black Friday which I tried to use twice, but the order was cancelled each time due to incorrect billing on my end. I reached out to Nixon support and they responded promptly. After verifying that I had in fact tried to place the order twice while the promo code was valid, they offered to honor the discount, all I had to do was place the order and call them with the new order number. I did this and when I called to explain the situation, the guy on the phone knew exactly who I was, what was happening and seamlessly executed the offer. Thank you!

Awful customer service from Nixon Eurpoe! I was very unhappy with the watch I bought. It was expensive and from a brand I thought I could trust. And It has taken 6 weeks of constant e-mailing from me to get things moving. It's still not resolved. They are truly awful. Never known anything like it. I have copied in Nixon in the US and they just don't want to know.

Appalling communication from the European side of Nixon support. I was told my request would be followed up initially, it wasn't, then had to ask 3 times for clarification only again to receive no reply. Decided to reach out to Nixon US Support, who could not have been more helpful, issue resolved quickly and with regular updates - but no thanks to the very poor support received from Europe Support who certainly could learn a thing or two about good customer support from their colleagues in the US. Great brand let down by poor European service - this is not the first time i have experienced such service from Nixon (Europe) but it will unfortunately make me think twice about purchasing a watch from Nixon again in the future!

This is by far my worst experience of customer service. Obstructive, unapologetic and painfully slow. Just needed a replacement black leather strap for a Rollo(All Black model) watch. You would think this would be easy but I've spent 5 frustrating months of emailing trying to purchase a black strap - apparently this is totally impossible for Nixon to provide! The only replacements straps offered were either brown or a red & blue stripe. Well, finally out of frustration I gave in and opted for the brown. Bad decision it's just arrived and is a really unpleasant orange/chestnut colour- unwearable with a black watch. Nixon didn't mention when I paid but in their last email stated that product can't be refunded or exchanged - slightly after the event! Would never buy from this company again.

I've been trying to get a watch collected for repair for over a week now despite the Nixon website stating that collections take 24 - 48 hours. Costumer support don't answer my emails and leave me waiting on hold when I call. Nixon provide a very poor service.

Bought a couple of watches as I wasn't sure which one I preferred and wanted to see them in the flesh before deciding. Since they advertise a free returns service I thought this would be fine. Received the items very quickly (next day I think). Made my decision and arranged the return with UPS (easy). Nixon failed to confirm receipt of the return so I had to contact them by email as their customer service line will only put you through to French operators, even when you select English. Eventually the confirmed receipt. A couple of weeks passed, still no refund. Contacted them via email to be told it takes 10 days for them to process it! Finally got another email to say my credit card had been refunded. A week later it still hadn't been. So a month since the order was placed - they still have not refunded my money. Have had to get the credit card company to recover the money.