NextmedsReviews of nextmeds.com

My experience with this company has been concerning enough that I strongly recommend potential customers research NextMed’s history with the FTC before signing up. I signed up after seeing information indicating that I would not be charged until after approval. Instead, $79 was taken from my account before I had seen a medical provider, received a prescription, or been medically approved for medication. I contacted customer service almost immediately. During my first call, I was told I could not cancel until after my next payment date. A second representative eventually cancelled future billing, but I was still refused a refund for the $79 already taken. This is particularly concerning because NextMed has already been the subject of FTC action. In December 2025, the FTC finalized an order against Southern Health Solutions, Inc., doing business as NextMed. The FTC alleged, among other things, problems involving billing without express informed consent, cancellation and refund requests, misleading pricing, and manipulation of consumer reviews. The order requires NextMed and its principals to pay $150,000, expected to be used for consumer refunds. I wish I had known about that FTC case before I signed up. If you are having a similar experience, document everything. Take screenshots of the advertising and checkout pages you saw, appointment availability, billing information, emails and chats. Keep records of your calls and send cancellation/refund requests in writing so you have a record. Consumers can also report their own experiences to the FTC, their state Attorney General and the Better Business Bureau. If you believe a charge was unauthorized or inconsistent with what you agreed to, contact your financial institution and explain exactly what happened. This review describes my personal experience. I encourage anyone considering this service to research the FTC’s NextMed case for themselves before providing payment information. Finding info on openloop, who Nextmeds is now using isn’t hard either. So you have the info for the other company from Nextmeds reply. Use all of that and do your research. And if you already got scammed, do not be afraid to use the avenues available to you.

No help no communication charged me over $200 advertised price and I’m an honest teacher

They take your money before the consult and won’t refund. Then they don’t send product. You get the runaround from the “customer care” team, asking for info, claiming they didn’t get it, promising to escalate, etc. Just horrible scammers.

Dr Bruce was good but I accidentally sign up for NAD something I do not know about that and I don’t need it still $ 129 charged and immediately I tried to call and refund money but they said that your policy is that you don’t refund!! This is not good policy!

Don’t do it! No dr consult available for weeks AFTER you have paid. Poor communication from “customer care “ where one hand isn’t talking to the right. They lie and try to stand behind some fine print.Take your money and send nothing. I’ve filed a complaint with the FTC and disputed the charge. Horrible business and u wish I had read reviews first.

I am 100% convinced any positive review on this company is fake. I prepaid NextMeds for a 12-week tirzepatide treatment cycle. Their own patient portal states that medication will arrive every 4 weeks for a total of 3 shipments per cycle and that a refill intake only needs to be completed once every 12 weeks. I received the first shipment. That was it. The packaging from the pharmacy even states “Refill After 09/04/2026.” Despite that, my second shipment was never processed. I received no shipping notification, no tracking information, and there is still nothing in my portal showing that another shipment is on the way. When I contacted customer service, the first representative hung up on me. The second told me I needed to complete another intake form, despite their own portal saying the opposite. I completed it anyway because I needed the medication I had already paid for. She then told me she would escalate the issue and that I would hear from a provider within 24 hours. That never happened. I ultimately emailed NextMeds telling them to cancel my account and refund me for the two prepaid shipments I never received. I have now sent multiple cancellation notices. My account is still active and still shows another charge scheduled for October. There isn’t even an option in the patient portal to cancel it myself. At this point I have explicitly instructed them not to ship anything further, because they cannot simply send medication substantially late after I have canceled and disputed the undelivered portion of the service. This isn’t about being unhappy with the medication. NextMeds simply did not provide 2 of the 3 prepaid shipments according to the schedule displayed in their own portal, and they have failed to cancel my account after being instructed to do so. I would not recommend this company. What a scam

Overall it’s has been a nice experience with Nextmeds.

My experience has been disappointing. At first, communication was fast and they were responsive. Prior to purchasing a 12-week supply of meds I confirmed that they had the dose I was currently taking. During the call with the NP she confirmed my dose and said meds would ship in a few days. I received my meds I noticed the dose was much less than I currently take and not what the NP instructed on the call. When I reached out to customer service I was told a manager would need to review the consult call and get back to me. Every day for a week now they’ve been saying someone will get back to me in 24 hours. Now that I want to cancel and request a refund for them misleading me and giving me incorrect doses of meds they won’t reply to emails. I understand if someone was unhappy with their results after thing the meds, they couldn’t get a refund. But I was given wrong information on my consult call, incorrect dose of meds, and at this point I don’t even trust they will mail out my other 8 weeks of meds. I wish these companies were regulated better so consumers wouldn't have go through this!