NextmedsNextmeds is listed under Personal Care.
Nextmeds (nextmeds.com) has 164 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
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Personal Care · Orlando, Florida
Excellent
Personal Care · Grants Pass, Oregon
Excellent
Personal Care · Great Neck, NY
Excellent
Personal Care · Costa Mesa, California
Excellent
164 approved reviews, newest moderated first
Misty G.
They made a great effort to make me feel better. I got a really nice email and my medication will be here tomorrow and I'm getting a partial refund (maybe a little back from warm meds or just as compensation for the stress. I really hope there is no more problems with delivery, but we shall see. I really appreciated their response and I am getting excited again!
Robert V.
The nurse was very knowledgeable and friendly. Great appointment.
Jeanne S.
Provider was great to communicate with regarding my concerns.
Kristi S.
Provider was great
John C.
Experience has been great so far
Response from NextmedsOct 23, 2026
Thank you for trusting us with something so personal.
Velvet C.
The Dr. was personable. He listened to my concerns. Then he told me exactly what we could do to help me in my situation.
Response from NextmedsOct 23, 2026
I'm so glad you felt heard. We’re grateful to have you with us!
Shelly W.
I should have read the reviews. The website is horrible, no updates available. I paid for 3 months subscription, only got one vile and the pharmacy receipt says no refills. I have canceled my subscription. I also tried to delete my card information after I canceled and it won't let me. Nextmeds I am going to need a refund!!! Do not order from here.
Response from NextmedsOct 23, 2026
Hi Shelly, thank you for taking the time to share your experience. We’d love to clear things up. We ship one month at a time so your provider can review your progress and adjust your dose along the way if needed. The pharmacy receipt you received covers only that month, which is why it shows no refills. Your remaining months are still part of your plan. Before your final dose, we’ll send you a refill form so your next shipment can go out on time. Your three-month plan was prepaid, and as outlined in our terms at checkout, payments aren’t refundable once processed unless a provider determines you’re medically ineligible for treatment. The good news is that your remaining months are still available to you until January. To keep receiving them, reach out at +1 855-739-9995, and we’ll get your next shipment on its way. We’re also glad to help with removing your card on file.
Hal E.
Update::: Talked to a nurse practitioner. One day later than our appointment. He will not talk to customer service to refund the 3rd month I have not paid for and have not received. He said he has nothing to do with the company and works for many. He said they use many pharmacies. He would not verify if it was 3rd part reviewed. He tried to convince me I was getting higher than the max Zepbound brand dose. He didn’t care if I lost weight. He said customer service controls $ and he would not even ask them to credit back the month I prepaid that has not shipped and I do not want because I gained and not lost weight. He didn’t care not listen. Customer service disconnected 3X last night. No $ back like other companies. Said I wouldn’t ask a local pharmacy for $ back for a prescription that did not work. I said I would only have to pay one month at a time and my local pharmacy wouldn’t bill my for a third month that I did not want and they did not hand me. He found no logic in that. So - NP works for several companies These use several pharmacies I can get next month that doesn’t work since I pre-paid OR I can get nothing by but not get money back for a 3rd month. The Trust pilot has more 1 starts than all the w + 3+ 4 + 5 put together. He was horrible. Customer service is horrible. If Ihavent gotten month 3 shipped - why not give me back month 3 $ if it doesn’t work. Found out it is only compounded with vit B12 that I was already on - but my levels on blood test aren’t higher and I have no more energy. This is so morally bankrupt it is waiting for a class action suit. Now their response is to privately message them on trust pilot Ido not know how. My REAL doctor works for one company He knows what pharmacy my medicine comes from. He wrote a letter proving no weight loss. He doesn’t approve of these dilutes companies. I was stupid to get 3 mo the- thinkinga physician would check in. No one did. It took me two appointments to get a physician. They gave me a video link itthe physician says he o my calls and will not use links. I can’t get a hold of customer service. Other companies have $ back guarantee. This doesn’t But I haven’t gotten month 3. Do not want month 3. So I should be refunded for month 3. Doesn’t work. Didn’t receive. Hasn’t been sent. THUS the company is not losing a DIME. 60% 1 star reviews (because you can’t leave a zero star!) You don’t know your dr. You don’t know your pharmacy. You can’tget me in touch with customer service. Customer service only responds afterw Trustpilot review To have me privately trust pilot them - like I know how.
Response from NextmedsOct 23, 2026
Hi Hal, Thank you for taking the time to share this, and I'm sorry your call left you feeling unheard. That isn't the experience we want for anyone, and I'd like to clear up a few points. NextMeds connects patients with independent, licensed providers. Because providers focus on clinical care, they don't handle billing or refunds. It's a bit like a doctor's office, where the doctor handles your care and the front desk handles payments. That's why the provider pointed you to our support team. I'm sorry that hand-off left you going in circles, especially after the dropped calls. We do work with a network of licensed pharmacies so we can ship across the US. On dosing: compounded medications can come in different concentrations and volumes, so the numbers on the vial don't always line up with brand-name doses. If you have questions about your prescription, we're happy to have it reviewed with you. Our refund policy is part of the Terms and Conditions patients agree to at sign-up. Even so, we want every patient to leave satisfied, and I want to look into your account personally, including the month that hasn't shipped yet. Please reply to our private Trustpilot request so I can find your account and make this right.