Andrea
Easy to charge you, nearly impossible to cancel
The sign-up was smooth, and the payment went through instantly. Everything after that fell apart. I paid and never got the service I was promised, and when i tried to sort it out, the company went silent. The real problem is the billing. Getting them to stop charging and getting anyone to respond to a cancellation or refund request is a wall of automated replies and dead ends. I am now going through his bank to stop the payments and dispute the charges. Do yourself a favor and read the complaints and the FTC record on this operation before you sign up. Once they have your payment info, getting your money back is on you, not them.
Response from NextmedsSep 23, 2026
Hello, I realize some time has passed since you originally left this review, and I’m sorry we didn’t get back to you sooner. I’d still like to take a proper look at what happened here, but I need the email tied to the account so I can match this review to the profile. We’ve requested that information through Trustpilot. If you’re still open to it, please send over the email associated with the account. I’d to see whether there’s anything we can still help resolve for you. I also want to clear up the FTC reference: the matter often cited online involves a completely separate company. It was not NextMeds under a former name, a rebrand, or any affiliated entity.