NextmedsReviews of nextmeds.com

Extremely disorganized and nonexistent customer support I would strongly caution anyone considering NextMeds based on my experience. I placed an order and was told medication typically arrives within 2–3 business days. My order took significantly longer to process, and during that time I contacted customer support because I needed to change the delivery address. I received no response until AFTER the medication had already shipped. At that point they told me it was unfortunately “too late” to change the address. The medication was delivered to the original address, could not be properly received/stored, and ultimately had to be thrown away. Then, nearly two weeks later, I suddenly received another email saying my provider had approved my treatment and my prescription was back at the pharmacy “for processing.” Considering everything that had already happened, I was extremely concerned that another shipment and/or charge was being processed. I emailed them specifically requesting that they not process or charge me for any additional order, that my subscription be canceled, and that the unusable order be refunded. Their response? They scheduled my subscription to be canceled two months from now, on November 15, because they apparently want my “current paid cycle” to continue, and refused the refund. The communication throughout this entire process has been shockingly poor. It has taken repeated attempts to get responses, responses have come only after it was too late to actually fix the problem, and even when I explicitly asked them not to process anything further, their solution was to continue my subscription for another two months. This is a company handling prescription injectable medication, which makes this level of disorganization especially concerning to me. After this experience, I have no confidence in their customer service or order-management process and would not feel comfortable continuing to receive medication through them. I wish I had read the reviews before signing up. Update: Since posting this review, I contacted NextMeds by phone to change my address AND updated it myself in their patient portal. Despite this, my next prescription shipment was still sent to my previous address. Interestingly, NextMeds responded to this public review within hours, while obtaining timely assistance through their actual patient-support channels has been one of the primary problems throughout this experience.

I was automatically charged on day one that was a month ago, my initial video visit was scheduled a month out, still waiting on that to happen and still no update on when the meds will be approved/requested and sent out. And I have been without the meds for a month. Randomly/if at all responds to messages. Over all experience has been very very disappointing.

I would give zero stars if I could. I never received any calls from a provider. Yet I was charged for the GLP1 plus other stuff I didn’t order. I have been scammed badly.

Care provider was nice and spoke well

From the time you order your medicine, the time you receive it it’s over a week. It takes too long.

Patient Support was very helpful and quick to respond to questions. My phone call with the Clinician referencing my dosage was efficient.

Charity was very helpful and listened to my concerns!

My Nurse practitioner addressed all my concerns and answered all of my questions. She said she would put in a support ticket and someone will reach out to me to address my issues further.