David
Fast service great price
My experience was fast, professional, and reasonably priced.I will definitely use these guys again.

At NewTownSpares, we're committed to provide you one stop solution to all your IT hardware requirements keeping the best quality products which makes it easier for you to achieve your results. We are the best solution provider, whether you're a business professional required to enhance your equipment’s efficiency or a tech enthusiast looking to upgrade your machine.
NEW TOWN SPARES (newtownspares.com) has 482 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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David
My experience was fast, professional, and reasonably priced.I will definitely use these guys again.
Preserver of Old C.
Good price, easy to order, and order was fulfilled in reasonable time.
Paul G.
Everyone was very pleasant and efficient. The parts came on time and were in perfect working order. I asked for expedited shipping, and it was in my hands 2 days later. They were in constant communication with me during the process.
Nathan
I was able to source a unique power supply for my old server pc through New Town. They tested the unit prior to sending it out and even verified it was the correct part. It works great and couldn't be more pleased with the service. Highly recommend!
Gerard P.
Timely and in good condition.
Joel G.
Accurate description & great prices. Quick shipping, excellent packaging for shipping protection.
Alfredo
Even though I did not end up completing a deal the customer service was super helpful in getting me a refund and were very kind as well as trying to find another product that may fit my needs better. I would definitely do business again in the future with New Town Spares
GPH
First sign of trouble was waiting two weeks for a quote, no contact after I submitted a request. The quote was for new drives at a price way higher than the site posted (no condition was listed as to new or refurbished), red flag #2. Then when I called to speak to the most American sounding name ever, he had a heavy Indian accent, as did his colleague, red flag #3. He promised to send me a quote for the refurbished drives, and he did, later the same day.. however the price changed in 4 hours, it went up $402 per unit and they could fill only 40% of the order, for $9000 more than when we spoke..red flag #4, run don't walk, run from this blatant scam.
Response from NEW TOWN SPARESDec 19, 2025
Thank you for sharing your feedback, After reviewing your case, we found that the delay in providing your quote occurred because we were low on stock and waiting for a new shipment to fulfill your full requirement. Our representative also attempted to reach you, but the phone number we had on file was unfortunately incorrect. Regarding the pricing and condition shown online, our website hosts over 1.4 million SKUs, and although we work hard to keep everything updated, changes in pricing, stock, and condition may not always reflect in real time. As for our team, we hire based on skills. Accent, ethnicity, or background is not our priority. Our staff is trained to behave in respectful manner, and if your experience fell short of that, please let us know so we can address it immediately. We want to assure you that we are not a scam. Your review highlighted areas where we need to communicate more clearly, and we are already taking steps to improve. If you’re open to it, we would greatly appreciate the opportunity to assist you further and regain your confidence. Thank you again for bringing this to our attention.