Newtek BankReviews of newtekbank.com

Opening an account was easy, secure, and quick. The only pain was that there was no mention of what the username would be. Let me explain - Newtek did send an email with the specifics of the account opening but did not mention that they would choose the username and did not reveal the user name in communication. Thus, when I went to log on, I had to call support to figure out what my user name is. Setting up a funding source to transfer funds into the account was straight forward. Where I had a problem and the reason I decided to close the account was two fold. 1) You are not allowed to add additional funding sources or accounts to easily move your funds around - you are allowed only 1 linked account. This was not revealed and I was actually allowed to add an additional account only to get a message from Newtek that they deleted the link and then explained why. I have several accounts that I want to be able to move money to/from (banking account, brokerage account, other savings, etc). Not being able to do this effectively broke the deal for me as other wise I'd have to stage money through more than one account hop. 2) If you want to change funding sources, you can. But I was told in a message from support that would need to provide evidence of closing the current external funding source account and provide a statement from my new funding source for Newtek's evidence. This was unacceptable to me because I will not allow a company to dictate how I am to manage accounts of no relevance to them. Had my original funding source been my primary bank's checking account and I was expected to close it first would have caused severe disruption. This model was the deal breaker for me. To be constrained by my money movements, unable to change sources without first closing the linked account, and providing proof which would have revealed confidential information, proved to be unrealistic, untenable, and unnecessary. My recommendation to Newtek is to provide an ease-of-movement experience comparable to industry norms, such is my user experience with other financial companies. Their customer service was good - responses were quick and on point. No problems there. Just the above would not work in my situation. Good luck.

Kimberly was fantastic. Dealing with me, she had the patience of a Saint. What a pleasurable experience. Such a nice person.

As a Newbe to this sort of savings etc...Kimberly was more than kind and walked me through everything I needed. Great Experience. She was extremely efficient.

Katie was very knowledgeable and professional, helped me to understand requirements and complete transactions.

I recently opened a CD with Newtek Bank for the second time, and once again, Michael Mann made the process seamless. He is responsive, knowledgeable, and incredibly efficient, explaining each step clearly and following through exactly as promised. What stands out most is Michael’s professionalism paired with genuine care. Opening a CD can feel transactional, but he takes the time to ensure everything is handled correctly and that you feel confident in your decision. That level of consistency is why I returned to Newtek Bank and why I would not hesitate to work with him again. If you’re considering a CD with Newtek Bank, Michael Mann is someone you want handling it.

I really appreciate the level of customer service. I worked with Michael Mann to handle a request for my CD. Michael was clear, patient, and advocated for my needs.

Ja’Kira was the extremely helpful and patient in resolving my technical issues. From start to finish the process took over a week and she made sure to follow the process through completion and reach back out with information as it came available. Great job 👏 from a frustrated customer. 🥰

Everytime I call for help they are all super helpful. Very impressed so far