Newtek BankReviews of newtekbank.com

i had a CD that matured that i needed to cash so asked for help in chat -- Ja'Kira helped me -- answered ALL questions and offered knowledgeable guidance, all i needed to know and did it incredibly fast -- thanks Ja'Kira

Opening the account was very easy, Mark S followed up with a small problem I had and resolved it.

Katie Houston was great! She helped me along adding my wife to my account. So far everything seems to be going well.

Amazing very patient very nice and helpful best in the game

I'll admit that the User Interface at Newtek isn't ideal - unlike with other CD servicers I've used, it isn't clear within my account how I might review renewal rates applicable to my CD or where (or how) I might switch CD terms or even cash out. That said, when I went to chat with an agent, it immediately connected me not with an AI chatbot, but with a real human. Ja'Kira was a pleasure to chat with and quickly answered all of my questions to my satisfaction. The UI might fall a bit short, but the customer service certainly does not.

The service is almost instant and super helpful. This is the best bank I have ever used and I have many businesses at many banks. Ja'Kira helped me and was great.

Ja'Kira helped me navigate my new high yield account webpage and answered my question within seconds. Very impressive!

It may feel scary to be dealing with an online-only bank. I wanted to share just how precise and helpful the team was as I needed to transfer funds. I did not fill out the form as needed, and the team member was incredibly patient. Quit being a Luddite!