Newtek BankReviews of newtekbank.com

I decided to open a HYSA but was hesitant to have one solely with a digital bank. When I initially tried to open it yesterday (01/06/26) I ran into some issues and tried calling customer service numerous times over several hours. Each time I was put on a long hold & even got disconnected which was extremely frustrating. I tried again today (01/07/26) and was pleasantly surprised. I was connected fairly quickly to representative, Ja’Kira, and she was AMAZING! She was the true definition of positive customer service…extremely helpful, patient, polite and knowledgeable! She resolved the issues from the prior day, helped me complete the account set up process, and even walked me through the features on the system. Ja’Kira is most definitely a huge asset to Newtek Bank, and she deserves all the kudos & praise for her excellent work and assistance! I cannot thank her enough for taking the time to assist and ultimately change my mind about Newtek Bank and their level of customer service! I am a new customer and hope this great level of service continues (if and/or when needed).

So far, so good. I was corresponding with Michael Mann, who answered all my questions promptly and thoroughly, and helped me with a few concerns I had upon setting up our new account. I do wish the transfer and joint-owner setup processes were quicker, but I can live with the reality that everything is taking about a week. Overall we are pleased.

I had really high hopes for NewTek given the reviews. But they make it hard. In their HYSA, they only allow you to attached ONE external account and it must be your original source. And they will not let you change it in the first 90 days. Why would they make it so inconvenient? I affectively have to transfer things from other externals to my checking to then transfer it into NewTek? Who has time for that? No thank you. I will park my cash somewhere where's not hard to get money in or out.

Ja’Kira was so sweet and helpful all my questions were answered and in a very timely manner.

Customer service is incompetent. Takes 4 business day to transfer money while they take money away the next business day.

Jakira was very helpful getting me setup with my account.

Very thorough

Your customer service ESP Ja'Kira is well and above other banks. She took the time to help me download bank statement, which made be opening this CD possible. If not for her help i would have went to another bank.