Newtek BankReviews of newtekbank.com

⭐☆☆☆☆ Extremely disappointing customer service experience. I have been trying to do a wire and encountered repeated delays, unclear instructions, and contradictory information through the bank’s secure messaging system. Despite multiple requests, I was never provided with the correct form or clear steps to initiate the wire. Out of concern, I called customer service and was told that everything looked fine and that my wire request was already being processed. More than 48 hours later, I was informed otherwise, which was both confusing and frustrating, and causing further delay. I bank with multiple institutions and have never experienced this level of inefficiency or difficulty accessing my own money. I am very familiar with DocuSign, but one cannot sign documents that are never sent. This process was unnecessarily stressful and unprofessional. I would not recommend this bank to anyone who values timely, clear, and reliable customer service. I'd give a zero star if I could.

I was having difficulty with the online portal and needed help. I accessed the chat assistant, and was connected to Gina L. After going back and forth with questions, Gina offered to call me!! Then we talked as I navigated around the portal with her coaching. Gina was extremely knowledgeable and could not have been more pleasant. She represents the company respectfully and professionally , and most importantly answered all my questions. She was Great!

I had some questions regarding an account I have with Newtek and Katie was the agent that responded. She was professional and answered all my questions and sent the necessary forms I need to complete. I have been very happy with the service I have received.

JA'KIRA was excellent. She was able to resolve my login issue within minutes. Patient, courteous and very helpful. Great service.

Michael Mann provided excellent customer service. Patient and informative. After speaking with him I knew Newtech Bank was the right choice for me. Thanks again Michael!!

They were quick in resolving the issue of my CD. That being said Newtek was not at fault, I failed to instruct them in a timely manner and it was corrected. No complaints about Newtek Bank.

I had an issue transferring money and Ja'Kira walked me through it. She was extremely patient and helpful and easily solved my problem

I had the privilege of being helped by Christopher. Not only was he so kind but very patient with me in trying to help me. He was very professional and I appreciate his dedication in helping me resolve my issue.