Newtek BankReviews of newtekbank.com

While opening a new account, I initially had problems with the website. I requested a callback from customer support and Ja'Kira called me back promptly. She very patiently made sure that everything was set up properly and answered all my questions.

Ja’Kira was excellent and very patient with me… her service made my transaction smooth!!

Started off great. I thought this was going to be a company i could work with long term on many different service, but they turned out to be very dishonest and misleading. I didn't want to waste a month submitting documents only to be told they couldn't help me. They assured me my situation was something they 100% could do but they are just as dishonest as every other company selling people a bunch of BS just to drag you along and then go back on all the things they said they could do. Do better and stop wasting peoples time and money

I just had the most amazing customer service experience yesterday and today. Newtek has been the online bank I've used for several years to benefit from its excellent interest rates on high yield savings accounts. When I realized that I had forgotten to transfer sufficient funds for my son's college tuition due tomorrow, I called Newtek to arrange a wire transfer. (Incidentally Newtek provides free wire transfers!) My very friendly customer service representative Ja'Kira stayed with me through several calls yesterday and today to ensure that the wire transfer went through, even when I screwed up the wire transfer form with my fat fingers and incorrectly input my own street numbers. (SMH--I am getting old.) In any case, big kudos to Newtek for their outstanding customer service. Relieved College Mom

Ja’Kira was an awesome representative. She made activating my old closed account so easy. Thank You dear Ja’Kira for your awesome help.

JA'KIRA WAS PLEASANTLY HELPFUL AND OPEN TO MY ASSISTANCE WITH TECHNICAL WORDS. It may be my best rapport with any bank support gal or guy to date. Thanks for her patience and the start of this move. (She helped with the application toward acceptance. :)

Katie (Tier 2 Support Agent) was friendly, helpful, and informative. I enjoyed my interaction with her and prompt action.

Katie- Tier 2 Support Agent guided me through obstacles (created by me) while opening a new account adding a co-owner and beneficiary. She was very helpful and kind and patient with my failed attempts. I am very grateful the grace she showed me.